• Permanent Part-Time
• Not-for-Profit Charity with Salary Sacrifice
• Customer Focused Role

About Newcastle Meals on Wheels

At Newcastle Wheels Meals on Wheels, we have supported elderly people in our local communities for over 60 years with nutritional nourishment and a network of supporting volunteers. At the heart of our organisation is a mission to work in our local communities with ageing Australians, supporting them to live independently in their homes where they want to be.

The Role

The role is available located in Newcastle, supporting our Branches by providing relief support over Monday, Wednesday and Fridays every week. You will be responsible for the day to day operations of the branch that you are rostered to, including volunteer coordination, effective administration and customer service.

Key responsibilities will include:

• Supervising Food Safety within Aged Care Quality Standards
• Being the first point of contact for all clients, visitors and incoming calls
• Provide outstanding customer service to our Clients including acceptance of referrals, taking meal orders and providing intake information and support
• Coordination of volunteers to allow for smooth operation of the Branch including meal preparation and distribution
• Assist with volunteer recruitment, onboarding and orientation
• Accounts receivable to ensure that outstanding accounts are monitored and in line with payment terms and debt recovery steps
• Undertaking general administrative duties, record keeping, managing correspondence and general office management

To be successful in the role, you will have high attention to detail, exceptional organisational skills and will thrive on wearing many hats. Along with a current Drivers License, you will be expected to complete a, Food Safety Supervisor Certificate and Worker Screening Check . Knowledge of Commonwealth Home Support Program, NDIS and/or HCP Support would be highly regarded, but not essential.

Ideally you will also have:

• Outstanding customer service experience
• Strong computer skills with a solid understanding of Microsoft Office and confidence in learning new systems
• The ability to work unsupervised and be able to grasp concepts quickly
• Relevant skills to communicate and roster volunteers
• A natural problems solver

The hours will be 24 hours per week over 3 days (Monday, Wednesday and Friday). Rostered from 6.30am to 3.00pm, Monday, Wednesday and Friday each week. Keeping Public Holidays, Weekend and our Annual Christmas Shutdown all to yourself!

The Perks

Why work for us? At Newcastle Meals on Wheels, it is important that we source the right person for the job. We value experience, but we also understand that to make a difference in a dynamic space, it takes a person who is not only caring, understanding and compassionate - but also focused, organised and able to fit into well-developed systems and sets of processes to deliver the best quality support services.

• Professional development
• Generous Hourly rate SCHADS Award Level 2
• Salary Sacrifice
• 4 weeks of annual leave
• Dynamic workplace opportunities
• Great cooperative team environment working with staff and volunteers
• Training and support are provided
• Uniform Supplied

If this sounds like you, please apply online including your Resume and Cover Letter. Cover letters tell your story in a way that a resume doesn’t. For this reason, applications without a cover letter will not be considered.