HealthPathways Program Officer

Location | Armidale, Newcastle or Tamworth
Hours | Full-time (1.0FTE, 38 hours/week)
Application close date | 9am Friday 21st March 2025
Annual full-time equivalent salary | $93,015 - $101,173.7+ 11.5% super + salary packaging*

Are you self-driven, passionate about equitable health care and great at both engaging stakeholders and data entry? Join our team as a HealthPathways Program Officer and be part of one of the HNECC PHN’s key programs enabling integrated primary health care.

Why work for us
We are a values-driven organisation and are proud of our culture and the benefits we offer. We employ highly motivated and passionate people who work together to deliver innovative, locally relevant solutions that measurably improve the health outcomes of our communities. Our values are the basis of everything we do including how we work with each other and the way we connect with our industry partners and the wider community. We are proud to have been recognised by the 2024 Australian Business Awards as an Employer of Choice. Being an Employer of Choice means that the PHN has been recognised nationally as a well-managed, high-performing, industry-leading organisation that provides a stimulating and supportive workforce.

We pride ourselves on being supportive and flexible and offer a great range of benefits including:

• Salary packaging up to $15,900 (Less tax can mean more take home pay).
• Up to $2,650 of pre-tax income can be used to pay for entertainment expenses (meals, holiday accommodation etc.).
• Hybrid model of working from the office and home – WFH up to 60% of working hours
• Professional development / Education & Training opportunities.
• Corporate Fitness Program (Fitness Passport - access to 650 Gyms & Swimming Pool Facilities).
• Assistance Program support (EAP).
• Health & Wellbeing Initiatives including 2024 Pride in Health & Wellbeing membership.
• Safe driver training.
• Collaboration with passionate like-minded professionals.
• Additional Leave for family & community responsibilities.
• Additional leave between the Christmas and New Year period.
• A supportive team environment.
• Ability to purchase additional leave.

About the HealthPathways Program
HealthPathways is an online health information tool that supports primary care clinical decision making at the point of care. It is a collaborative program between the Primary Health Network and the Local Health Districts that assists clinical redesign and enables primary care clinicians to refer patients to the most appropriate treatment options with local or specialist services in the most timely, equitable and resource-efficient manner. The HealthPathways Program Officer position covers the HNECC PHN’s HealthPathways Program as a whole (both the Hunter New England HealthPathways and Central Coast HealthPathways) and provides region wide support.

About the role
The HealthPathways Program Officer supports the strategic objectives of the PHN by providing non-clinical support to maintain the quality and relevance of the information in the HealthPathways Program. The HealthPathways Program Officer will participate in the non-clinical aspects of content development, reviews, service mapping and resource updates, as directed by the HealthPathways Manager.

The ongoing development and maintenance of key collaborative relationships is key to this role. The HealthPathways Program Officer will be required to engage with users of the HealthPathways program at their place of work to promote the program and support future and current users in its use. This engagement ensures that the program maintains maximum relevance and engagement with primary care clinicians.

The HealthPathways Program Officer role will also be required to complete many administration tasks such as:

• Data entry into the HealthPathways administration program
• Ongoing maintenance and management of non-clinical sections of the HealthPathways websites
• Confirming provider details via phone call or website visits
• Liaising with the HealthPathways website host company

The successful candidate will have:

• Relevant tertiary qualification in a health-related industry (e.g. nursing, allied health or health management) or relevant experience with a broad experience in a range of health care settings.
• Excellent interpersonal skills, with an ability to develop and maintain relationships with a broad range of stakeholders to achieve outcomes.
• Highly developed organisational skills and a demonstrated ability to appropriately prioritise tasks and undertake complex tasks in short timeframes.
• The ability to work independently, set objectives and meet these within appropriate timeframes.An appreciation of collaborative team work
• Demonstrated experience implementing quality improvement activities, content reviews or program evaluations.
• A high level of attention to detail
• A willingness to do administration tasks and at times a high volume of data entry

How to apply:

• Please apply through the “apply now” button.
• Please submit your resume along with a cover letter that addresses the qualities outlined above as well as the selection criteria as set out in the position description.

For more information, please contact the HealthPathways Manager, Belinda Jones, on 0421 991 157.

Our Commitment to Diversity
We believe that our differences are what make us great. Whatever our race, gender identity, intersex status, ability, religion, beliefs, or sexual orientation. We are on our journey to continuously work to call out bias and celebrate workplace inclusion as guided by our Diversity, Inclusion and Belonging strategy. If you require any reasonable adjustments throughout the interview process, please let us know and we will do all we can to accommodate you.

Additional Information
*Salary: This role is classified as I – M within our Enterprise Agreement and the rate will be dependent on skills and experience/qualifications. New appointments are generally offered between grade I – K.