Welcome to Web Manuals, where we’re reshaping the aviation industry with our innovative SaaS solutions! Our journey is marked by continuous growth, with our clients and products continuously advancing. However, we're not satisfied with sticking to the norm. As an independent entity, we carve our unique route, aiming not only for success but for surpassing all expectations!

With established offices in Malmö (HQ), San Diego, New York, and Singapore, we’re now excited to expand to Sydney, Australia! This isn’t just a job—it’s a chance to be at the forefront of building something extraordinary. We are looking for an Office Coordinator/Customer Support Representative to play a key role in this new office by Darling Harbour!

About the role

This is a hybrid role that combines executive support with customer service excellence, offering you a unique opportunity to manage multiple priorities while contributing to the success of our new office! In this dynamic role, you’ll work closely with our team stationed in Singapore. Part of your responsibilities will be to provide high-level executive support and office coordination, and also serve as the first point of contact for our customers, ensuring exceptional service delivery. This position is split due to the start-up nature of the Sydney office, as the amount of customer inquiries will be limited in the beginning, there is also room for supporting internal operations.

This role requires flexibility as you will be working towards the other offices globally in different time zones (mainly Singapore) - collaboration is essential in ensuring smooth coordination across the regions. As part of the start-up team, you’ll have the opportunity to help lay the foundation of our presence in the Pacific region, establishing key relationships while navigating the flexibility of a multi-faceted role!

Core responsibilities

Office Coordination/Executive Support:

• Provide high-level administrative support to the managers stationed in Singapore as well as the global management team stationed in Malmö, Sweden regarding all office-related tasks.
• Prepare reports and assist with project coordination when needed.
• Maintain and organize internal documentation, ensuring smooth office operations.

Customer Support Representative:

• Participate in our support and training processes.
• Conduct on-site and online training and workshop sessions for clients.
• Participation in all applicable activities within Customer Support Management.
• Providing support to customers by phone, e-mail and other available tools.
  
• Creating support content for customers, such as online guides and support materials for the Help Center.
  
• Manage and moderate our Community Forum.

What we're looking for

• Post-secondary education with a focus on business, administration, or technology.
• 1-2 years of experience from an executive assistant or administrative role, alongside customer-facing or support experience.
• Strong organizational skills and the ability to juggle various tasks and priorities in a fast-paced, start-up environment.
• Excellent communication skills in English, both written and verbal (English is our corporate language).
• Problem-solving abilities and the willingness to troubleshoot technical issues for our customers as well as solving problems that occurs related to administrative/office tasks.
• Experience or interest in SaaS, the aviation industry, or customer support roles.
• Basic technical knowledge such as HTML and/or CSS is a plus as well as previous experience from working in an international setting.

Who you are

Additional information

• Start date: ASAP
• Employment type: Full-time
• Work location: GPT Space&Co Darling Park, 201 Sussex St
• Recruitment process: We utilize the Predictive Index (PI) assessment tool to promote fair and unbiased hiring, ensuring a great fit between your strengths and our company culture.
• Curious about life at Web Manuals? Check out our About us page and follow us on Instagram for a behind-the-scenes look at our culture and team!