About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

Our clients are at the heart of everything we do. The goal of this role is to deliver exceptional client experiences and delight our clients.

What You'll Do

• Consistently uphold a high standard of customer experience
• Troubleshoot & solve problems by phone, chat, email and remote connection.
• Collaborate with wider regional team and dev engineers on escalated product related items / issues raised by clients.
• Work with a small team of other technicians to support our growing customer base.
• In addition, you may be responsible for ad-hoc projects/tasks.
• Provide support on a rotating roster of 8am to 6pm Monday to Friday, and Saturday from 8am to 4pm. Fortnightly Monday RDO!

About You

You are a self-starter with a positive and resilient attitude. You are customer-focused, a great communicator, calm under pressure, and capable of managing multiple competing demands.

You have a bubbly personality and enjoy customer / client interaction, problem solving, troubleshooting IT issues and team collaboration. You have a desire to expand your skillset and hold yourself to a high standard with how you deliver customer service. You do not like or need micromanagement.

The following experience will be highly regarded:

• Experience with customer service (help desk being a bonus)
• Experience with cloud POS Software and Hardware, ie. touch screens, printers, scanners
• Experience with common operating systems - 10, 11, MAC OSx as well as remote access software such as TeamViewer.
• The ability to troubleshoot common Hardware and Software issues, either using remote software, or over the phone that may affect our Client's ability to operate