Duty Manager

• Global brand with opportunity for growth and progression
• Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!
• Competitive salary and incentive scheme

At Shangri-La, The Marina, Cairns, we have an excellent opportunity for a Duty Manager to join our Front Office Department.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

Reporting directly to the Assistant Front Office Manager, with regular access to the Front Office Manager, your primary responsibility is to ensure a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but will not be limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of our Front Office All Rounders & Porters to ensure strong succession planning.
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘delight’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You will have the ability to manage your time and can handle juggling numerous tasks at once and have experience in Opera, Microsoft Word and Outlook.

What’s in it for you:

• The opportunity to work at an iconic Cairns luxury hotel.
• Career progression and development opportunities
• Discounted city car parking
• Dry cleaning allowance
• Duty meals provided in fully staffed and maintained staff canteen.
• CBD location on the Cairns waterfront
• Accommodation discounts with the group
• Shangri-La Academy for professional development and learning
• Other Staff discounts, offers and more!
  
  Salary: $ 73,150 to $ 75,000 AUD
  

This is a Permanent Full Time position that will require you to be available to work varied shifts from early mornings to late evenings, including weekends, overnight and Public Holidays as per our business demands.

If this sounds like your next adventure, please submit your resume together with a covering letter.