Administration Officer - Education, Insurer & Tribunal Services (EITS)

Are you passionate about making a meaningful impact in workers' compensation while balancing and supporting the needs of workers and employers in Queensland?

Workers' Compensation Regulatory Services (WCRS) is seeking a dedicated and organized Administration Officer. You will be responsible for providing administrative support in the form of project management and engagement on scheme focused rehabilitation and return to work and other initiatives as delivered by the Insurer Licensing & Performance (ILP) and Education & Return to Work Services (ERTWS) teams. If you're someone with a strong attention to detail, excellent communication skills, and the ability to juggle multiple tasks, we want you to join our dynamic team!

Why Work With Us?

At WCRS, we take pride in our role as the regulator of workers' compensation in Queensland. Our mission is to create a fair and efficient system that balances the needs of workers and employers. We work with insurers, employers, workers and health professionals to make sure all workers who've experienced a work-related injury are supported throughout their rehabilitation journey and can safely return to work.

What You'll Be Doing:

As the Administration Officer - EITS, you'll provide essential administrative support across the Education & Return to Work Services and Insurer Licensing and Performance teams to enhance workers' compensation education and services.

Your responsibilities will include:

• Supporting key projects related to rehabilitation and return-to-work initiatives
• Maintaining public registers, processing invoices, and coordinating training sessions
• Co-ordinating and setting stakeholder meetings in addition to compiling and distributing meeting minutes
• Providing exceptional customer service and advice on workers' compensation inquiries
• Engaging with stakeholders including insurers, employers, and doctors to promote best practices
• Assisting with event coordination, social media tracking, and data management

What We're Looking For: To succeed in this role, you will have:

• Strong Communication Skills: You can confidently engage with internal and external stakeholders and help maintain positive relationships.
• Organizational Skills: You manage competing priorities and can work independently with a high level of attention to detail and accuracy
• Team Player: You work collaboratively with colleagues and share knowledge to contribute to team success.
• Tech-Savvy: Proficiency in using computer systems and software such as spreadsheets, databases, and document management tools.
• Flexibility: You thrive in a fast-paced, ever-evolving environment and respond positively to change.

Ready to Join Us? If you're ready to contribute to a dynamic and supportive team focused on making a real difference in Queensland's workers' compensation system, apply now!

Your Impact Starts Here.

Applications to remain current for 12 months.

Job Ad Reference: QLD/623841/25

Closing Date: Tuesday, 18th March 2025