The opportunity

Do you wanna build a snowman? You can this winter at Mt Baw Baw!

Our Visitor Service Attendants are the 'go-to-people' for guests visiting the resort. Whether it is answering phone queries or assisting guests as they pass through the Resort Entry, they are the friendly faces that provide outstanding customer service and knowledge about the resort. In this role, no two days will be the same as you move around the resort fulfilling the needs of the Visitor Experience team.

Nestled only 2.5 hours from the heart of Melbourne, Mt Baw Baw is Melbourne’s closest downhill ski, snowboard, toboggan and snow play resort....'make tracks' this winter for a unique employment opportunity.

Key accountabilities:

• Guest Interaction: Serve as the main point of contact for guests, ensuring a professional and welcoming experience, while offering comprehensive information about the resort.
• Administrative Support: Handle documentation, information management, and financial transactions, maintaining strict security protocols.
• Collaboration: Work closely with the Visitor Services Supervisor and other resort service teams to ensure smooth operations and service delivery.

What amazing skills and experience will score you this role?

• Experience in a customer service role/and or office environment.
• A whizz when it comes to using Microsoft 365.
• Experience with SharePoint will score you brownie points!
• A knack for talking to people and a solutions-focused approach when dealing with problems.
• Exceptional communication skills, both written and verbal
• Laser sharp focus on providing a safe and fun environment for our guests.
• A LOVE of the outdoors, including the rain, hail, and shine (and obviously SNOW).
• Flexibility to work in other departments/roles

The successful candidate will be required to:

• Have full Australian working rights. International applicants are required to obtain their own visa with valid Australian work rights.
• Currently hold or be willing to obtain a Victorian Working with Children Check – Employee type
• Have an Australian drivers licence (Victorian licence preferred)
• Satisfactorily pass a police check and random drug & alcohol tests.
• Available to work weekends and school holidays.
• Available from June to 30 September 2025 (or the declared snow season)

Need more details? For a full list of the key responsibilities and performances indicators please contact [email protected]

Location: Mt Baw Baw Alpine Resort, Victoria.

Salary: $32.81p/h including casual loading

How to apply:
If you have the skills and experience listed above and are keen to experience a season of working at the snow, click on "Apply" and upload your resume and cover letter, sharing with us your suitability for the role.

Close date: Thursday, 3 April 2025

We recruit as we go, so don’t delay submitting your application. Shortlisted candidates will be contacted.

*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation.

Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.

For more information, visit the website www.alpineresorts.vic.gov.au or www.mountbawbaw.com.au

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.