• Permanent Full Time | 38 Hours per week
• Travel required in Illawarra Southern NSW area
• Salary: $108,771 plus Super plus Not for Profit Salary Packaging
• Location: Wollongong NSW
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

While many people gamble for entertainment, a large number of Australians develop gambling habits that negatively impact themselves, their families and their communities.

The GambleAware service in Illawarra and Southern NSW provides free, confidential, non-judgmental counselling support for individuals and families, and community members who are concerned about their own or others' gambling.

We're seeking a dynamic and proactive Program Manager to champion our mission. You'll lead a dedicated team, ensuring they deliver exceptional care and support. Your role is pivotal in driving performance, maintaining compliance, and reporting on impactful outcomes.

If you're ready to lead with compassion and drive impactful change, we want to hear from you.

Your key responsibilities will be to:

• Ensure service commitments are delivered, and positive client outcomes are achieved
• Lead and provide guidance to the team in the delivery of the program's requirements to clients
• Conduct regular site visits across the Illawarra Southern NSW area to support the team & program
• Conduct supervision and support to current employee workforce
• Develop and maintains relationships with other key internal stakeholders
• Identify and support staff training and development needs
• Ensure the service is meeting compliance, funding agreements and create reports including comprehensive program and client data statistics and reports

Requirements for Success:

• Relevant degree with experience or diploma with substantial experience
• Psychology, Counselling or Management qualification highly desirable
• Ability to lead and manage teams in a complex service delivery setting
• Ability to deliver service outcomes in compliance with funding requirements
• Ability to develop and maintain effective relationships with key stakeholders
• Previous experience in budget and financial management
• Current NSW Driving Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

Your Benefits:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

How to Apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you