This is your chance to join a passionate, close-knit team and make a real impact on the sports nutrition landscape. As our Sales & Community Administration Assistant, you'll be the friendly face and voice of our Association, ensuring all our enquiries are responded to promptly and that our professional members have a positive experience. Please note, this is an in-person role, for 25-35 hours per week.

Your Role:

• Be the first point of contact for all leads & enquiries, contacting them within seconds of their enquiry, so that you can book & processing enrolment applications for our assessors to review.
• You will be primarily contacting inbound leads (there are approx. 150 inbound enquiries/month)
• There will be some outbound generation requirements after completing onboarding (~20% of the role)
• Be the primary point of contact for our professional member community, collaborating with our assessment team to deliver a comprehensive member experience.
• Perform various administrative and support tasks as directed by your reporting manager.
• Maintain accurate records and databases to support accounts management.
• Assist with the planning and execution of events, including conferences, seminars, and webinars.
• Help create a welcoming and efficient office environment.

What We're Looking For:

• Demonstrated experience in a similar role (minimum 1-year sales experience, and 1 year customer service experience)
• Familiarity with Fitness & Nutrition Industries, as well as the VET sector
• Excellent communication and interpersonal skills, with the ability to build rapport quickly (ideally familiar with the C.L.O.S.E.R. sales framework)
• Strong organisational and time management skills.
• Experience in using Google Docs/Sheets/Drive and Canva is desirable.
• Alignment with our core values of innovation, responsibility, integrity, and collaboration.
  

Package:

• Permanent Part-Time 25-35 hours/wk (5-6 days/wk Monday - Saturday)
• 25% WFH available after completing probation.
• $28-$31/hour starting pay based on relevant experience, the package has the capacity to scale up to $35/hour based on performance during probation.
• Plus uncapped commissions @ $50 for every student you book for the assessment team to enrol, $120 for every accepted enrolment your process before the assessment team - there are approx. 30 enrolments each month processed (right now this is being done solely by our assessment team).

Join Our Team!

If you're passionate about the nutrition field, have a knack for sales & admin, and want to contribute to a thriving professional community, we want to hear from you. Apply now and become a vital part of our team!