The English name "muscovado" is derived from a corruption of Portuguese açúcar mascavado (unrefined sugar). Mascavado Cafè & Patisserie is famously known for it's creative range of pastries, cakes and tarts!
Walk in and walk through our display cabinet, you'll find our house made viennoisserie - croissants, seasonal danishes, or the classic pain au chocolate, our famous lemon tart, choc chip cookies and many more! Not forgetting our savoury options - quiche lorraine, seasonal veg quiche, ham and cheese croissants, triple cheese toasties and sandwiches for lunch!

About the role:

We are looking for a motivated and customer-focused Front of House Manager to help us lead the FOH team to deliver outstanding customer service! You’ll be at the heart of our operations, overseeing the day-to-day running of the cafe while leading a dedicated team. Your role will be key in ensuring our cafe runs smoothly, maintains high standards of food quality and customer service, and continues to foster the welcoming, community-driven atmosphere that our customers love.

Responsibilities:

• Customer Experience & Service Excellence: Lead the front-of-house team to provide exceptional, personalised service to every customer. Ensure that every guest feels welcome, valued, and well taken care of from the moment they walk in.
• Team Leadership & Training: Manage, train, and motivate a team of waitstaff and baristas. Provide ongoing training on service standards, menu knowledge, and customer interaction to maintain a positive and efficient work environment.
• Shift Supervision: Oversee daily front-of-house operations, ensuring the cafe is properly staffed and all tasks are completed efficiently. Ensure that staff is delivering service in line with our brand and values.
• Guest Relations & Conflict Resolution: Handle customer concerns, feedback, and complaints in a professional and constructive manner. Ensure all issues are resolved promptly, and turn any negative experience into a positive one.
• Quality Control: Monitor service standards to ensure food and drinks are served according to our high quality and presentation standards. Oversee the speed of service, ensuring orders are taken, processed, and delivered accurately and in a timely manner.
• Staff Scheduling & Time Management: Create weekly front-of-house schedules, ensuring adequate coverage during peak times while staying within budgeted labor costs. Manage staff time-offs and shift changes as needed.
• Cash Handling & POS Management: Oversee daily cash handling procedures, including processing payments, managing tips, and balancing the till at the end of each shift. Ensure the proper use of the POS system.
• Health & Safety Standards: Ensure the front-of-house area is clean, tidy, and compliant with health and safety regulations. Maintain high standards of sanitation and cleanliness in the dining area, restrooms, and workstations.
• Inventory & Stock Ordering: Monitor front-of-house inventory, including napkins, utensils, and drinks, and assist with ordering supplies when necessary. Ensure proper stock levels are maintained, and items are stored and organised appropriately. Organise, maintain and refill the display cabinet.
• Communication with Kitchen & Management: Maintain open communication with the kitchen and management team to ensure that service runs smoothly. Liaise with the Back Of House team to adjust quantities of pastries and savoury goods.
• Staff Development & Retention: Foster a positive and motivating work environment that encourages employee growth, teamwork, and retention.

About you:

• Proven experience in a front-of-house or supervisory role, ideally in a cafe or restaurant setting
• Strong leadership and team management skills, with a focus on fostering a positive and motivating work culture
• Excellent customer service skills with the ability to handle difficult situations calmly and professionally
• Strong organisational and time-management abilities
• Ability to work under pressure in a busy, fast-paced environment
• A friendly and approachable personality with exceptional communication skills
• Knowledge of POS systems and cash-handling procedures
• Flexibility to work weekends and holidays, as needed
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits:

• Be part of a tight-knit, supportive family business with a close connection to our community
• Work in a cafe with a dedicated following
• Competitive salary and opportunities for career growth
• A chance to shape and influence the direction of seasonal pastries!
• Ongoing training and professional development opportunities.
• Staff discounts on food and beverages.
• Friendly team culture!

How to Apply:

If you’re looking to bring your experience, passion, and energy to a cafe that values quality, community, and great food, we’d love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team to [email protected].