Operations Assistant

Company: Neve Jewels Group

Brands: Austen & Blake and Diamonds Factory

Location: Sydney

Employment Type: Full-Time

About Us:

At Neve Jewels Group, we don’t just create jewellery—we craft timeless stories of elegance and brilliance. As a powerhouse in the diamond jewellery industry, we take immense pride in our two exceptional brands: Austen & Blake, the epitome of premium sophistication, and Diamonds Factory, renowned for bringing exquisite yet affordable diamond jewellery to the Australia and New Zealand markets. With our business growing rapidly, we are on the lookout for a passionate and skilled Operations Assistant to join our dynamic Sydney HQ Operations Team and support our mission in delivering excellence.

The Role:

This is a dual role comprising both sales and operations therefore, we are looking for an extraordinary individual with a passion for jewellery, sales and providing exceptional customer service. This role will be based on-site out of the Sydney head office operations department.

Key Responsibilities:

• To work alongside management, to maximise profits, exceed clients requirements and set an amazing standard of customer service.
• Working collaboratively across all levels of your team, you will help us in our efforts to improve the way the department works.
• General customer service – answer daily phone calls, emails and live chats related to customer service.
• Assessing product issues and working with the workshop team to resolve it.
• To work with the team for regular stock takings
• Contacting customers to verify orders
• Contact and resolution of any customer issues
• Dispatching orders on a daily basis

Qualifications, Skills & Experience

• Strong knowledge of jewellery, with diamonds is advantageous
• Shipping experience for domestic and international parcels
• Customer service or workshop related experience
• Customer service & handling customer queries over the phone and via email
• Working knowledge of basic computer software packages (excel, word, outlook) and Gmail.
• Excellent verbal and written communication skills
• The ability to work under pressure and to tight deadlines without dropping the high standards we maintain
• A great sense of humour
• A “ can do attitude” at all times
• Highly organised, ambitious and able to work to company guidelines
• Professional, polite, friendly and tactful approach

Why You'll Love Working Here:

• Referral Scheme – Cash rewards for referring great talent 💰
• Annual Leave – 20 days holiday plus public holidays
• Exclusive Employee Discount %
• Birthday Leave – 1 paid day off on your birthday 🥳
• Perkbox — Enjoy shopping discounts, wellbeing rewards & peer recognition ✨
• Enhanced Leave Policies — Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion across ANZ 🌏
• Learning & Development – Ongoing opportunities for growth 🌱
• More Exciting Benefits Coming Soon!

Next Steps?

Apply now and we’ll create a shortlist of suitable candidates. You’ll receive an email follow-up, we’ll arrange an initial phone call and if successful you will move to complete 1-2 stages of formalised interviews with hiring managers.

Could you be our next Operations Assistant Superstar…

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.