About Us
If you are motivated and passionate about helping people achieve their goals this job is for you!
Independence Australia is a renowned organization committed to transforming lives and creating positive change. We provide a range of essential services to enhance independence and well-being.

Zest Care is part of the Independence Australia Group and prides itself on providing personalised support solutions for a range of children and adults living with disability.

Our purpose is to support individuals and their families to live their lives by empowering them to create positive experiences.
Join our exceptional team and be part of an organization that truly makes a difference.

About the Role

You will be the face of our organisation and will have a person-centered approach to client support.
Your main responsibility will be to meet with participants of the NDIS to create and implement support plans to help achieve the NDIS participant’s goals.

This is a hybrid work from office (3 days) and from home (2 days) role with face-to-face client visits around Sydney.
If you are looking for a flexible, autonomous role where you can make a difference this is for you!

Key Responsibilities

• Build and maintain strong relationships with clients and their families, ensuring their needs are met.
• Coordinate and oversee the development of personalized care plans for clients in both Disability and Aged Care Services.
• Collaborate with care teams to ensure the delivery of high-quality services.
• Act as the primary point of contact for clients, addressing inquiries, concerns, and service requests.
• Maintain accurate and up-to-date client records and documentation.
• Provide advocacy and support for clients to ensure their preferences and goals are prioritized.
• Monitor and evaluate the effectiveness of care services, making improvements where necessary.
• Assist in the recruitment and training of staff to ensure a high standard of care delivery.
• Promote Zest Care’s values and commitment to client-centered care.

About you

• Minimum Certificate 3 in Disability Services or equivalent qualification.
• Previous experience providing superior client care and engagement is essential (experience working as a NDIS Client Coordinator, Support Coordinator preferred).
• Demonstrated experience developing and maintaining client relationships.
• Sound understanding of care plan management and review.
• Knowledge of NDIS Framework and Community Services Funding Models.
• High level of computer literacy, specifically with Microsoft Office.
• Highly developed written and verbal communication skills.
• Excellent ability to connect and build rapport with multiple stakeholders.
• Experience managing complex disability or related client presentations and complexities.
• Model, mentor and monitor the work practices of staff in working within the NDIS Code of Conduct framework.

What we Offer

• Competitive remuneration +11.5% superannuation
• Not-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainment
• Learning and Development opportunities leading to career progression within the Independence Australia Group.
• Access to our Employee Assistance Program

Work with Purpose

Our focus is on helping individuals to reach their goals, whether these relate to getting out and about more within the community, becoming more independent in their own home, helping with shopping and meal preparation, setting up an exercise program, or learning new skills by attending relevant classes.

Join the Zest Care team (part of Independence Australia Group) to help people with disability, as well as vulnerable children and their families, get the most out of their NDIS plans and reach their full potential.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Zest Care is dedicated to creating a child-safe workplace. Safeguarding Children & Young People is one of our priorities.

Commitment to Diversity

Zest Care (part of Independence Australia Group) is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.