Operations Manager – Medical Aesthetics Industry

The Business

This is not your average operations role. Join a fast-growing, innovative company at the forefront of the medical aesthetics industry, known for its entrepreneurial culture and commitment to excellence.

With a global presence and a reputation for delivering high-quality technology, the business fosters a collaborative and family-oriented culture where employees are empowered to grow and make a real impact. They take pride in pushing boundaries, embracing innovation, and ensuring every team member is set up for success.

What’s in it for you?

• $125K - $135K base salary + bonuses + fuel card
• Work with cutting-edge medical aesthetics technology
• Leadership role with autonomy and ownership of operational processes
• A vibrant, entrepreneurial culture – be part of a company that values innovation and collaboration
• Global exposure – work with both local and international teams

About the Role

As Operations Manager, you will oversee the coordination and servicing of all medical devices, ensuring seamless delivery, customer satisfaction, and process efficiency. You will manage 3rd-party service providers, optimise supply chain and logistics, and develop operational strategies to enhance service delivery.

This is a hands-on leadership role that requires problem-solving, strategic thinking, and a drive for continuous improvement.

Key Responsibilities

• Operations & Service Coordination – Manage the servicing, delivery, and installation of medical aesthetic devices across Australia and New Zealand
• Supply Chain & Inventory Management – Track, order, and maintain inventory, ensuring compliance and timely stock availability
• Third-Party Contractor Management – Oversee service providers, ensuring high-quality maintenance and repairs
• Process Development – Implement and refine Standard Operating Procedures (SOPs) to drive efficiency and service excellence
• Customer Support & Post-Sales Service – Manage customer inquiries, technical support, and post-sales service to maintain client satisfaction
• Reporting & Compliance – Handle ERP system reporting, stock take, and regulatory compliance (e.g., Test & Tag of electrical devices)
• Event & Trade Show Logistics – Allocate and dispatch devices for industry events, demos, and trade shows

Skills & Experience

• Operations, logistics, or service management experience
• Exposure to medical devices, engineering, or warehouse logistics highly desirable
• Strong problem-solving skills and ability to work independently
• Experience with ERP, CRM, and supply chain management platforms (SAP preferred)
• High attention to detail and process-driven mindset
• Strong leadership and stakeholder management skills
• Ability to drive continuous improvement and implement new operational processes

If you’re a strategic thinker with a passion for operational excellence and want to be part of an exciting, high-growth industry, we’d love to hear from you. Apply today!