Digital Health Officer

Location | Armidale, Erina, Newcastle or Tamworth
Hours | Full-time (1.0FTE)* until 30 September 2025
Salary | $80,765 - $88,924 + 11.5% Superannuation + Salary Packaging**
Application Close Date | 4pm Friday 14th March

Join the PHN Digital Health Team!
Are you passionate about transforming healthcare through digital innovation? We’re looking for a dynamic Digital Health Officer to support the implementation and adoption of Digital Health initiatives across primary health care in our PHN region. This role is pivotal in advancing local, state, and national digital health priorities.

About the role
This role will give you the opportunity to be at the forefront of digital health transformation, utilising your energetic, adaptable, self-driven character and stakeholder engagement experience, to support the primary care workforce with digital health change. You will be able to apply your passion for digital change and work collaboratively and creatively to improve equity of access to primary care services for people in the region.

Key Responsibilities:

• Stakeholder Engagement and Collaboration: Establish strong relationships with primary care providers and assist with the implementation of Digital Health initiatives that align with PHN’s strategic direction.
• Digital Health Awareness and Education: Provide awareness and education on Digital Health solutions to PHN teams and healthcare providers that supports capability and adoption.
• Processes Development: Contribute to the creation and maintenance of processes, standards, templates, and tools for Digital Health initiatives.
• Data Management and Documentation: Accurately collect and input data into the PHN Customer Relationship Management system to support the evaluation and reporting on digital health initiatives. Handle confidential data in accordance with Australian Privacy principles.
• Risk Management: Identify and report risks and issues related to Digital Health implementation.
• Organisational Contribution: Display a positive attitude and identify continuous improvement opportunities.

The successful candidate will have:

• Demonstrated knowledge of Digital Health tools and technologies used in primary health care including medical practice software applications.
• Qualifications or experience in the primary health care environment.
• Excellent customer service skills with a demonstrated willingness to exceed customer expectations.
• Excellent interpersonal and communication skills, and a demonstrated ability to network and work collaboratively with a wide range of professionals and consumers.
• Demonstrated presentation skills with an attention to detail.
• Experience with computer applications, including Microsoft 365 Suite.

Why work for us

We are a values-driven organisation and are proud of our culture and the benefits we offer. We employ highly motivated and passionate people who work together to deliver innovative, locally relevant solutions that measurably improve the health outcomes of our communities. Our values are the basis of everything we do including how we work with each other and the way we connect with our industry partners and the wider community. We are proud to have been recognised by the 2024 Australian Business Awards as an Employer of Choice. Being an Employer of Choice means that the PHN has been recognised nationally as a well-managed, high-performing, industry-leading organisation that provides a stimulating and supportive workforce.

We pride ourselves on being supportive and flexible and offer a great range of benefits including:

• Salary packaging up to $15,900 (Less tax can mean more take home pay).
• Up to $2,650 of pre-tax income can be used to pay for entertainment expenses (meals, holiday accommodation etc.).
• Hybrid model of working from the office and home – WFH up to 60% of working hours
• Professional development / Education & Training opportunities.
• Corporate Fitness Program (Fitness Passport - access to 650 Gyms & Swimming Pool Facilities).
• Assistance Program support (EAP).
• Health & Wellbeing Initiatives including 2024 Pride in Health & Wellbeing membership.
• Safe driver training.
• Collaboration with passionate like-minded professionals.
• Additional Leave for family & community responsibilities.
• Additional leave between the Christmas and New Year period.
• A supportive team environment.
• Ability to purchase additional leave.

How to apply:

• Please apply through the “apply now” button.
• Please submit your cover letter and resume, addressing the selection criteria in your cover letter. You will find the selection criteria in the position description.

Speak to us
If you have any questions, you can contact Marilyn Dickson, Manager Digital Health on 0437 819 946 or email [email protected]

Our commitment to diversity
We believe that our differences are what make us great. Whatever our race, gender identity, intersex status, ability, religion, beliefs, or sexual orientation. We are on our journey to continuously work to call out bias and celebrate workplace inclusion as guided by our PHN Diversity, Inclusion and Belonging strategy.

Additional Information
*PHN's have been funded by the Department of Health and Aged Care since 2015. This is a maximum term contract until 30 September 2026 and any contract extensions are dependent on ongoing funding.
**Salary: This role is classified as F – J within our Enterprise Agreement and the rate will be dependent on skills and experience/qualifications. New appointments are generally offered between grade F – I.