Long Term Car Rental is an Australian owned family business which is quickly becoming one of the largest car subscription providers in Queensland. With a fleet of more than 750 near new vehicles in Brisbane, we are now expanding into the Gold Coast and are looking to add an ambitious and enthusiastic professional to our team to assist us with this new venture.

Our services include car subscription as well as long term and short term car hire. We pride ourselves on our outstanding customer service and providing personalised solutions to meet the transportation needs of our customers.

In this role you will:

• Ensure the vehicles being hired meet our quality standards.
• Inspect vehicles prior to hire and upon return of booking to record all damage.
• Upload images of vehicles before and after hire.
• Complete rental and rental return transactions accurately and with outstanding customer service.
• Up-sell rental options to our customers including insurance upgrades and kilometer packages.
• Wash, Vacuum and clean vehicles between hires to ensure they are ready for the next hire and meet quality standards.
• Assist in delivering & collecting vehicles if/when required.
• Take customer payments and accurately record the transactions in our system.
• Ensure the correct vehicles are on site and ready for each reservation.
• Provide a high level of customer service both in person and over the phone.
• Ensure that the office, facility and vehicles are maintained to a high standard.
• Work cohesively in a small team.

To be successful in this position you will need the following attributes:

• High level of attention to detail.
• Ability to confidently use computer systems & tablet devices.
• Excellent communication & customer service skills.
• The ability to effectively plan your day and manage your time.
• The ability to work independently and as a part of a small team.
• A valid Australian drivers license and your own reliable transport to get to work.
• A track record in customer service roles.

What we offer:

• Job stability with regular working hours (not shift work).
• Competitive salary.
• Paid on the job training.
• Opportunity for career development, we aim to help our people grow their careers as they help us grow our business.

This role being offered is full time, 5 days per week, office based.