Customer Service Officer – Howard Rentals PTY. LIMITED

At Howard Rentals PTY. LIMITED, we take pride in delivering exceptional customer service and maintaining a clean, reliable fleet. We’re looking for a Customer Service Officer to join our team and be the welcoming face of our business, ensuring a seamless vehicle handover and return experience for our customers.

Key Responsibilities:

• Greet and assist rental customers with professionalism and a friendly attitude
• Process customer paperwork efficiently and accurately
• Manage administrative tasks with attention to detail
• Handle customer inquiries via phone and email in a helpful manner
• Oversee vehicle collection and returns
• Inspect vehicles for any damage and document findings
• Handle cash transactions securely
• Be flexible with working hours, including weekends
• Assist with light vehicle detailing and driving
• Assist with Damage Claims
• Publish and Create marketing material

What We’re Looking For:

• Retail and sales experience is essential
• Rental Car Manager experience is desirable but not required
• A valid driver’s licence
• A proactive, can-do attitude with strong problem-solving skills
• Ability to think on your feet and work efficiently under pressure
• Motivated to contribute to the company’s growth and success

Apply Now!

If you believe you’re the right fit for this role, we’d love to hear from you! Please submit your resume and a cover letter with your application.

Important:

• Only shortlisted candidates will be contacted.
• Applicants must have unrestricted work rights in Australia.

Application Questions:

Your application will include responses to the following:

• What best describes your work rights in Australia?
• How many years of customer service experience do you have?
• Do you have experience in a sales role?
• Do you have administrative experience?
• Do you have any mechanical background?
• Do you have a marketing background?