Rapid Restoration, based in Staplyton QLD, is on the hunt for one exceptional full-time Claims Manager to elevate our team and serve our valued customers. If you possess a deep-rooted commitment to customer service, paired with a professional demeanor and an exceptional phone manner, we want to hear from you!

The Rapid Difference: We pride ourselves on having the industry's finest professionals, specialising in water, fire, and mould restoration. With a 24/7 availability for emergencies, our team provides unparalleled services for both commercial and residential buildings.

What We're Looking For:

• Prior experience in Administration within insurance, restoration, or construction.
• Previous experience for scheduling ongoing jobs and on-site meetings.
• Stellar communication skills, both verbal and written.
• A background in phone sales and liaising with clients
• Competence in preparing quotes, following up quotes and scheduling bookings.
• An unwavering commitment to delivering superior customer service.
• Professionalism in attitude, presentation, and approach.
• A detail-oriented and organised mindset with the ability to work independently and proactively.
• Proficiency in Microsoft Office and CRM with the flexibility to work 38-42 hours per week.
• Experience using Prime EcoSystems (preferred)

Key Responsibilities:

• Establishing a rapport and building trust with potential new clients.
• Handling phone and email inquiries with an emphasis on closing sales.
• Leveraging your negotiation and problem-solving prowess to provide optimal solutions for clients.
• Enhancing trust within and outside the business, identifying process improvements that enhance customer experience and profitability.
• Maintaining a comprehensive understanding of our services.
• Scheduling jobs, staff and liasing with stakeholders
• Liasing with clients and insurance companies
• Ensure timely and accurate communication with clients, stakeholders, and external parties.
• Assisting in routine administrative tasks including, but not limited to, quote preparation, site bookings, filing, and communication with on-site staff.
• Liasing with staff and creating report for clients.

If you resonate with our values and believe you fit the criteria, don't miss out on this opportunity to be a part of our dynamic team. To throw your hat in the ring, kindly attach a cover letter alongside your resume and send it to [email protected].