Technical Architect

• Employment Type: Temporary until June 2026
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Grade: Clerk 11/12
• Salary Range: $145,378 - $168,130 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

Digital NSW is transforming to become the state's trusted partner in delivering accessible and secure digital platforms and services for citizens and businesses across NSW. We are now inviting applications for the role of Technical Architect for Government Technology Platforms to support this transformation.

In this role, you will lead the design, evaluation, and implementation of technical solutions to meet business and customer needs. You will work closely with data architects, service designers, and business analysts to define and implement innovative solutions for the future state design.

Day to Day Responsibilities

• Analyse and decompose business and non-functional requirements, models, and other artefacts to inform current and target state architecture.
• Produce technical architecture, integration designs, and technical options to solve business problems while ensuring services are scalable, reliable, and meet security availability and redundancy requirements.
• Collaborate with the broader architecture team to ensure designs align with target state architecture, standards, and strategic direction.
• Participate in and manage multiple product streams, ensuring the iterative build process is completed within required sprint timelines.

What you will bring to this role

• A solid foundation in systems development, including an understanding of the software development lifecycle, project management approaches, and design and testing techniques.
• Strong solution modelling and design skills, with the ability to communicate complex concepts to both business and technical stakeholders.
• Experience developing and applying solution patterns and standards.
• Familiarity with emerging technologies, and the ability to apply these to new and existing solutions.
• Proven experience collaborating with both business and technical stakeholders to provide expert advice on technology strategy and architecture, maximising technology investments.

Essential requirements

• TOGAF Level 8+ or equivalent (highly desirable)
• Demonstrated experience in architectural roles
• A tertiary qualification in IT, Systems or Software Engineering, Computer Science Digital, Information Management, or equivalent
• At least 5 years' experience as a Solution Architect

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter demonstrating how your skills and experience align with the role.

Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 14th March 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process