About the job

Join Rush Broadband (previously Gigafy) located in Fortitude Valley, a leading internet service provider revolutionising connectivity for residential, hotel, and small-medium business customers. With over 15 years of experience and a robust in-house management platform, we've been delivering top-tier services in Australia since 2006 and expanding globally, including in the USA.

We're seeking a dedicated Technical Support Officer to join our team for approximately 25 hours a week in a casual position. Working alongside industry experts, this role offers an exciting opportunity for driven individuals to excel from day one, with opportunities to expand.

As a Technical Support Officer, you'll play a pivotal role in providing exceptional service to our customers. The ideal candidate will possess previous customer service experience, technical knowhow and a proactive approach to learning. Strong communication skills and a passion for helping others are essential.

In this role, you'll be responsible for delivering timely and professional support to our end users and venue managers. This position offers a fantastic career opportunity for those with a passion for IT and helping others.

If you're ready to join a dynamic team and make a real difference in the telecommunications industry, apply now to kickstart your career with Rush Broadband.

Duties

• Provide top level customer service via chat / email and phone.
• Help customers sign up and get connected
• Resolve technical problems.
• Take payments and update customer details.
• Escalate complex technical problems.
• Help customers connect their devices to Wifi.

Skills and experience

• Proven strong customer service experience
• Proven experience and capability with IT
• Networking experience is desirable
• Willing to work flexible hours between 8am and 10pm, including weekends
• Ability to work independently and prioritise tasks effectively
• Good customer communication skills
• A self-motivated, positive and enthusiastic approach to delivering exceptional support
• Capable of working autonomously, and as part of a team
• Experience in a call centre or similar helpdesk environment is desirable
• Speaking a language other than English is desirable but not required

Cover letter must be provided and should include:

• Why you think you would be suitable for this role
• Outline a time where you have provided a great customer experience