Please note
Only applicants who have recent experience in a similar capacity working within software vendor which produces complex software in a B2B or B2B2C environment will be considered. Unfortunately, internal project/delivery managers will not be considered for this position.

The role of the Delivery Manager will be to manage the implementation process of a sophisticated, highly configurable Digital Insurance Platform to end customers within the Insurance domain.

This is a complete solution, allowing all parts of the business from Sales, Brokers, Product, Underwriting and more to run their domains at ease.

General responsibilities include:

• Responsible for customer platform implementations, smaller $200k projects > $5m.
• Own the financial outcomes of the projects.
• Growth of the time to keep up with the market and their capabilities, succession plan, hire, and adapt.
• Be familiar with Delivery Methodologies, processes, tools, and techniques, choose the appropriate solution for the customer based on size and budget.
• Risk and issue management, change management and reporting.
• Management of customer relationships, ensure you take a proactive approach with information.
• Responsible for maintaining a focus on commercial outcomes and the application of commercial considerations to all decisions.
• Timely escalation of risks and issues to the Head of Delivery as required.

The role requires the following skills and experience:

• Prior experience in client facing / delivery position is required.
• Insurance domain (highly desirable).
• Proven experience working in SaaS / Software delivery / SDLC.
• Ability to deliver a complex product (bespoke, and/or highly configurable).
• Able to manage, coach and develop a cross functional team.
• Excellent written and oral communication skills.
• Experience working with a range of size customers, small to enterprise and able to cater for differences in requirements, delivery, and budget.
• Strong stakeholder management, internal, external and vendors/delivery partners.
• Strong business acumen, able to be commercial with outcomes and solutions.
• Experience working in a software development environment across the full SDLC.

On offer

• High-profile position within a successful 80-person Insurance SaaS business who has an exceptional reputation and proven product in the market.
• Long-term career and growth opportunities
• $170k to $185k base + super