Reports to: Community Manager
Start date: March 2025
Location: St Kilda Road, Melbourne 3004
Employment type: Full-Time
Ordinary hours of work: 9am-5pm Monday to Friday. After-hours work will occasionally be required.

About Paddock Offices: Paddock Offices is a subsidiary of Rathdrum Properties; a Sydney based privately owned property group. Paddock Offices provides premium flexible work spaces, business networks, and services from three locations across Sydney and Melbourne. We are actively looking to expand further. Founded and headquartered in Sydney, Paddock has a diverse range of members and a small tight knit management team. Paddock is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

Primary Purpose of Role

The primary purpose of the Receptionist role is to ensure the smooth operation of the office, including maintaining a high standard of office presentation. Reception/Front Desk duties is the other main function of this role. Attention to detail, time management, exceptional customer service skills are a must.

What we are looking for

• 1+ years’ experience within the Flexible Workspace environment, office administration/reception or hospitality.
• The ability to juggle competing priorities whilst remaining solutions focused.
• Strong time management skills and excellent attention to detail.
• Ability to work autonomously or part of a small team

That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you.

The primary duties of the role include:

Daily Operations

• Set up and pack down of the office each day
• Reception/Front Desk Duties
• Maintain kitchens throughout the day - dishwashers, coffee machines
• Respond to emails from members in a timely manner.
• Act as main point of contact for members with regards to escalations.
• Managing relationships with contractors including building practitioners, IT professionals, vendors and others as needed

Facilities Management

• Ensure that the office is fully operational.
• Resolve all maintenance issues by reporting to Support Team, arranging quotes, liaising with contractors, and scheduling required maintenance work.
• Co-ordinate workload of your team, Associates, day cleaners and night cleaners to ensure highest standards of cleanliness and presentation.
• Monitor par levels of all inventories to make sure the office is appropriately stocked.
• Monitor tidiness of all areas in order to maintain expected standards.

Member Experience

• Greet guests from the front desk, when necessary, consistently delivering excellent customer service
• Act as main point of contact for all members
• Manage member issues and resolve conflicts in the space to ensure a cohesive community. Escalation of conflict as required.

Events

• Assist with set up and pack down of events as required.

Work Health and Safety

• Conduct and maintain safe work practices by enduring WHS standards are always adhered.