To perform this role it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

About us
Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focussed on clients’ individual needs and goals.
We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate – now there’s an opportunity for you to be part of a great team making a real difference in people’s lives.

About the role
As the Practice Support Officer, you will be responsible for the provision of effective and efficient administration and service coordination to contribute to the achievement of MATSICHS Strathpine Clinic objectives, including increased practice patient numbers, attendance rates and billings. The successful candidate will be proactive and supportive in order to effectively lead the day-to-day administrative tasks. Within your role, you will be required to:
• Welcome clients and visitors to the clinic, ensuring a high standard of customer service and support.
• Monitor clinic attendance and raise any concerns with MATSICHS Pain Services Coordinator
• Conduct regular reviews of calendars to ensure all potential booking opportunities are maximised
• Implement strategies to ensure high booking and attendance rates for multi-disciplinary service provider appointments
• Contribute to the development and ongoing refinement of referral and follow-up pathways between local clinics and Multi-disciplinary service providers
• Oversee referral and recall system for Multi-disciplinary service providers to maintain patient’s continuity of care
• Work closely with local practice managers, key local support staff and Outreach providers to trouble-shoot service delivery issues that may arise.
• Check eligibilities and ensure referrals are in place for clients accessing multi-disciplinary services.
• Coordinate patient registrations and maintain up-to-date patient contact details
• Perform regular data accuracy Checks, reconcile claims and address any discrepancies

About you
• Current C Class Drivers Licence (Qld)
• Current Working with Children Check (QLD Blue Card) – Required prior to commencement
• Current Criminal History Check – Willing to obtain upon commencement
• Current First Aid and CPR Certificate – Willing to obtain upon commencement

What we offer
At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.
• At IUIH ‘Our Collectivity is Our Strength’.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia’s largest community controlled Aboriginal Health Service.
• Access to “Growing Our Own Opportunities” through in-house training and programs.
• Weekly Staff Wellness activities and all staff ‘Gather and Grow’ yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899
• 11.5% Super contribution

To find out more about our services, Community, and work life, visit moretonatsichs.org.au

APPLICATIONS CLOSE – Midday Monday 17th March 2025