Brave Minds Social Services is the leading specialist mental health service provider operating on the Gold Coast. We enable an independent and positive future for all people living with severe, persistent, long term mental illness.

We are fully registered under the NDIS promoting choice and control, enhancing the quality of a person's life and advocating a person's rights in line with the person-centered philosophy.

We are currently seeking a Rostering Assistant/client support professional that has experience working alongside people with a psycho-social disability.

Key Responsibilities include:

• Point of call for rostering enquires
• Shift filling for client shifts within 48 hours
• Work under coordinator direction to resolve client rostering related issues
• Updating shift notes promptly and precisely
• Add in rostering billables as per Service Agreement
• Contact hospital regarding support changes to rosters, follow up hospital leave status for current inpatients and keep support worker updated.
• Process shifts cancellations
• Liaise with the Rostering Coordinator regarding support preferences for new clients
• Monitor the client rostering phone and respond to calls and text in a timely matter
• Serve as a reliable contact point with whom stakeholders, clients and their family can address client related concerns
• Ensure all correspondence is attended to in a timely manner
• Liaise with external stakeholders and agencies to maintain good working relationships.
• Document case notes where necessary
• Collaborate with clients to identify and implement value added services
• Sending Case Note reports as required
• Assisting other departments within the office with ad hoc tasks when needed

About the candidate:

• Minimum 1yr experience in a rostering or administration position
• Commitment in upholding BRAVE MINDS mission and values
• Maintain and uphold BRAVE MINDS code of conduct.
• Ability to be able to assess when a client is in crisis.
• Is person centered, client focused and culturally aware.
• Ability to analyse processes and makes recommendations for procedural development and process improvement.
• Highly developed interpersonal, communication and negotiation skills, with the ability to develop relationships with a wide range of stakeholders.
• Conflict resolution skills and ability to problem solve.
• Excellent organisational skills with the ability to meet deadlines and prioritise tasks.
• Excellent verbal and written communication skills.
• Ability to maintain a high client retention rate.
• A Disability Positive Notice card (yellow card)
• A Children Check Positive Notice card (blue card)
• A current first aid certificate
• A current CPR certificate
• A current driver’s license
• Full Comprehensive Car Insurance

This is a Part Time position located in our Nerang office

Monday - Friday 7:30am-3:30pm