About the role

We are seeking a dedicated Level 1 Helpdesk professional to join our growing IT support team at As Quick IT in Geebung, QLD. This full-time role will be responsible for providing first-line technical support and assistance to our clients, ensuring their IT systems and services are functioning effectively.

What you'll be doing

• Respond to user support requests via telephone, email, and ticketing system, providing technical troubleshooting and problem-solving
• Diagnose and resolve common hardware, software, and connectivity issues
• Install Laptops, Desktops, mobile devices and Printers
• Provide support for Microsoft Technologies, including Microsoft 365
• Escalate complex issues to the appropriate support team or specialist
• Maintain accurate records of all support activities and resolutions in the ticketing system
• Contribute to the continuous improvement of our IT support processes and procedures

What we're looking for

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues
• A positive, customer-focused attitude, with the ability to work effectively in a team environment and independently
• Working knowledge of common desktop operating systems, productivity software, and network connectivity
• Proficiency in using IT support ticketing and remote access tools
• 1-2 years of experience in a customer-facing IT support or helpdesk role is an advantage
• Experience with Microsoft 365 and Windows 10/11 Products is an advantage
• Certification in Microsoft 365 Fundamentals is an advantage

What we offer

• Ongoing training and professional development opportunities
• A collaborative and supportive team environment
• Access to employee discounts and wellbeing initiatives

About us

As Quick IT is a leading provider of IT services and solutions in the Brisbane area. For over a decade, we have been helping businesses of all sizes optimise their technology to drive productivity and success. Our team of experts is committed to delivering outstanding customer service and innovative IT solutions tailored to our clients' unique needs.

If you're an enthusiastic and customer-focused IT professional who is passionate about providing exceptional support, we would love to hear from you. Apply now to take the next step in your career.