About the role

As the Insurance Claims Manager at Great Southern Insurance Pty Ltd, you will be responsible for managing the end-to-end claims process in order to deliver exceptional customer service to our clients. In this full-time or part-time, working from home role, you will play a crucial part in the company's claims operations and contribute to the overall success of the business.

What you'll be doing

• Oversee the daily operations of the claims, ensuring efficient and effective claims handling processes
• Analyse claims data and trends to identify opportunities for process improvements and cost savings
• Liaise with internal stakeholders, such as the brokers, underwriting and finance teams, to ensure a seamless claims experience for customers
• Develop and implement claims-related policies, procedures and training programs to maintain compliance and consistency
• Foster a positive, customer-centric culture within the team
• Report on claims-related key performance indicators and metrics to senior management

What we're looking for

• Previous experience in claims management or a similar role within the insurance industry
• Strong leadership and people management skills, with the ability to motivate and work within a high-performing team
• Excellent customer service orientation and problem-solving abilities
• Demonstrated expertise in claims processing, risk assessment and fraud detection
• Proficient in data analysis and reporting to drive operational improvements
• Thorough understanding of insurance regulations, policies and procedures
• Excellent communication and collaboration skills to work effectively with cross-functional teams

What we offer

At Great Southern Insurance, we value our employees and strive to provide a supportive and rewarding work environment. Some of the key benefits you can expect include:

• Competitive salary
• Ongoing training and development opportunities
• Flexible work arrangements and a focus on work-life balance
• Regular team-building activities and social events

About us

Great Southern Insurance Pty Ltd is a family owned and family focused business providing insurance advice and solutions in Western Australia. With a strong focus on customer service and innovative product offerings, we have been trusted by individuals and businesses for many years. Our company is built on a foundation of integrity, professionalism and a commitment to making a positive impact in the communities we serve.

Apply now to become the Insurance Claims Manager at Great Southern Insurance Pty Ltd and join our dynamic team!