Insurance Claims Manager
Great Southern Insurance Pty Ltd
Posted 17 days ago
About the role
As the Insurance Claims Manager at Great Southern Insurance Pty Ltd, you will be responsible for managing the end-to-end claims process in order to deliver exceptional customer service to our clients. In this full-time or part-time, working from home role, you will play a crucial part in the company's claims operations and contribute to the overall success of the business.
What you'll be doing
- Oversee the daily operations of the claims, ensuring efficient and effective claims handling processes
- Analyse claims data and trends to identify opportunities for process improvements and cost savings
- Liaise with internal stakeholders, such as the brokers, underwriting and finance teams, to ensure a seamless claims experience for customers
- Develop and implement claims-related policies, procedures and training programs to maintain compliance and consistency
- Foster a positive, customer-centric culture within the team
- Report on claims-related key performance indicators and metrics to senior management
What we're looking for
- Previous experience in claims management or a similar role within the insurance industry
- Strong leadership and people management skills, with the ability to motivate and work within a high-performing team
- Excellent customer service orientation and problem-solving abilities
- Demonstrated expertise in claims processing, risk assessment and fraud detection
- Proficient in data analysis and reporting to drive operational improvements
- Thorough understanding of insurance regulations, policies and procedures
- Excellent communication and collaboration skills to work effectively with cross-functional teams
What we offer
At Great Southern Insurance, we value our employees and strive to provide a supportive and rewarding work environment. Some of the key benefits you can expect include:
- Competitive salary
- Ongoing training and development opportunities
- Flexible work arrangements and a focus on work-life balance
- Regular team-building activities and social events
About us
Great Southern Insurance Pty Ltd is a family owned and family focused business providing insurance advice and solutions in Western Australia. With a strong focus on customer service and innovative product offerings, we have been trusted by individuals and businesses for many years. Our company is built on a foundation of integrity, professionalism and a commitment to making a positive impact in the communities we serve.
Apply now to become the Insurance Claims Manager at Great Southern Insurance Pty Ltd and join our dynamic team!
About Great Southern Insurance Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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