Full-Time | Remote / Work from Home position

About Us

Priority Insurance Brokers is a specialist insurance brokerage providing tailored solutions for clients Australia wide. We pride ourselves on our client-first approach, offering expert advice and fast, reliable service. We are looking for someone who shares our values on providing priority service.

About the Role

We’re looking for a highly organized and self-motivated Insurance Claims Consultant / Broking Assistant to join our team. This full-time remote role requires someone who can work independently, managing insurance claims from start to finish while also assisting our brokers with administrative and client support tasks.

The ideal candidate will have at least 1 year of experience in insurance claims, particularly in motor vehicle, domestic, and commercial property claims. While no specific qualifications are required, previous experience in claims or insurance broking will be highly regarded.

Key Responsibilities

Claims Management

• Manage the end-to-end claims process for clients, from gathering initial claim information to finalizing settlements.

• Liaise with insurers, assessors, and repairers to ensure smooth and timely claim processing.

• Provide regular updates to clients and insurers, ensuring clear and professional communication.

• Handle claim-related inquiries and assist clients in navigating the claims process.

Broking Support & Administration

• Assist brokers with document preparation, policy renewals, and processing insurance paperwork.

• Respond to incoming calls and client inquiries, directing them to the appropriate broker when necessary.

• Maintain accurate records and ensure compliance with internal processes and insurer requirements.

What We’re Looking For

• At least 1 year of experience in insurance claims handling (motor vehicle, domestic, or commercial property preferred).

• Strong ability to work independently in a remote setting.

• Excellent customer service and communication skills—you’ll be the key point of contact for clients and insurers.

• Highly organized with strong attention to detail.

• Ability to manage multiple tasks efficiently and meet deadlines.

• Experience in broking support or insurance administration is a plus.

Why Join Us?

• Work from home in a flexible, full-time role.

• Be part of a growing business that values its team.

• Opportunity to develop your career in both claims and broking support.

If you have experience in insurance claims and are looking for a remote role where you can work independently while supporting a dynamic team, we’d love to hear from you!