Position Summary:
Join Debetrek: Innovators in IT Mounting Hardware for Healthcare!
At Debetrek, we are leaders in providing IT Mounting Hardware and Medical Equipment to the Australian healthcare sector. Our mission is simple: to enhance patient care and make the lives of frontline workers easier with innovative solutions.
We seek a Field Service Technician to join our growing team in South East Queensland, reporting to the Maintenance Team Lead. If you’re passionate about hands-on technical work, enjoy working in dynamic environments, and want to make a tangible impact in the healthcare industry, this role is for you!

Position Overview:
As a Field Service Technician, you’ll be on the front line, ensuring critical healthcare equipment's maintenance, functionality, and reliability. Your work will directly support healthcare professionals, enhancing their ability to deliver exceptional patient care. This role is primarily field-based, focusing on providing service across Brisbane, Gold Coast, and surrounding areas, but it may also include occasional travel throughout Queensland.

Key Responsibilities:

1. Equipment Maintenance & Repairs
• Conduct routine preventative maintenance and repairs on various equipment, including:
• Mobile workstations, wall-mounted systems, hot-swap power systems and monitor arms.
• Troubleshoot and resolve technical issues, ensuring minimal downtime and operational efficiency.
• Perform functional testing of equipment to confirm compliance with safety and operational standards.

2. Client Interaction & Customer Service
• Liaise with healthcare staff to coordinate access to equipment and provide updates on job progress.
• Maintain a professional and customer-focused approach during all client interactions.
• Build strong client relationships to enhance ongoing service needs and customer satisfaction.

3. Compliance & Quality Assurance
• Ensure all equipment complies with relevant safety and operational standards.
• Maintain a clean and organized work environment, adhering to healthcare-specific regulations during all service activities.

4. Reporting & Documentation
• Accurately document maintenance activities, service logs, equipment conditions, and recurring issues.
• Report any technical challenges and client feedback to support continuous improvement initiatives.

Essential Skills & Qualifications:
• Strong technical aptitude with hands-on experience in equipment maintenance or a related field.
• Ability to troubleshoot and resolve technical issues effectively.
• Basic familiarity with IT hardware and software systems.
• Proficiency in Microsoft Office applications (Outlook and Excel).
• Excellent communication skills, both verbal and written.
• A valid driver’s license willing to travel across South East Queensland.
• Blue Card, White Card, and Police History Check (or willingness to obtain).
• VPD (Vaccination Preventable Diseases) clearance (as required for healthcare settings).
• Test and Tag Certification (or willingness to obtain).

Desirable Qualifications:
• Previous experience in a healthcare or technical service environment.
• Familiarity with Queensland Health compliance requirements for medical equipment.

Personal Attributes:
• Enthusiastic and self-motivated, with a strong commitment to learning.
• Customer-focused, with a passion for delivering top-tier service.
• Reliable, organized, and detail-oriented, able to manage multiple tasks efficiently.

What We Offer:
• A dynamic, field-based role in a sector always in demand.
• Opportunities for career growth within a rapidly expanding company.
• Supportive team culture and excellent training resources.
• Work-life balance—enjoy weekends to recharge.
• The chance to directly impact the community by maintaining crucial healthcare equipment.

Additional Information:
• Travel may be required to various healthcare facilities within South East Queensland. Occasional trips outside the region may also be necessary based on customer needs and service demands.