About the role

As the eCommerce Coordinator at Amorepacific Australia Pty Ltd', you will play a key role in driving the company's online sales and digital marketing strategy. This full-time position, based in Melbourne VIC 3000, will involve managing the company's e-commerce platforms such as Shopify, digital marketing, inventory management and membership program.

What you'll be doing

• Shopify Website Maintenance & Management
• Product Management: Upload and manage product and collection listings on the e-commerce platform, ensuring accurate descriptions, pricing, and images including managing of product bundles
• Website Maintenance: Maintain our e-commerce site, including updating banners, promotional content, and product categories and collections
• Inventory Coordination: Monitor inventory levels, coordinate restocks, and update product availability on the website to avoid overselling
• Promotions and Campaigns: Create and execute email campaigns,online promotions, discounts, and marketing campaigns, ensuring all details are correctly reflected on the website
• Data Analysis: Track and report on e-commerce performance metrics, such as sales, traffic, and conversion rates, providing insights to optimise site performance
• Cross-Functional Collaboration: Collaborate with marketing, sales, and customer service teams to align e-commerce activities with overall business objectives
• Customer Experience: Regularly audit the website, finding new ways to improve our user experience
• Online Store Content: Keep navigation / banner and product placement updated and inline with marketing calendar and product launches
• Merchandising: Managing all website merchandising ensuring a fresh representation of product, balancing new arrivals, best seller, key product focuses and using data insights to merchandise for sell-through
• Website Projects: Collaborate and take on tasks associated with any major website projects from an ecommerce perspective such as website redevelopment and app integrations such as the new membership launch
• Theme Template: Manage theme template and where required build and optimise landings pages in line with the marketing calendar
• Store Pages: Update website pages including FAQ’s, shipping, returns etc as the processes / knowledge evolves
• Customer service management: Assist the customer service executive with responding to general customer queries and queries regarding refunds, exchanges and complaints
• Sales Upload: SAP & POS

Inventory Management:

• Inventory Tracking: Monitor and manage inventory levels across e-commerce platforms, ensuring stock accuracy and availability for online sales
• Stock Optimisation: Analyse sales trends and forecast demand to optimize inventory turnover and minimize stockouts and overstock situations
• System Management: Utilise inventory management software to maintain accurate records of stock levels, incoming shipments, and inventory movements
• Reconciliation: Perform regular inventory audits and reconciliations to identify discrepancies and resolve them promptly
• Reporting: Generate and analyse inventory reports, providing insights to the e-commerce and operations teams to support decision-making
• Order Fulfilment Support: Collaborate with the warehouse team to ensure that inventory is properly organised and readily accessible for order fulfilment
• Process Improvement: Identify and implement process improvements to enhance inventory accuracy and operational efficiency

Ad-hoc tasks as required

What we're looking for

• 1-2 years of experience in a similar eCommerce or digital marketing role, preferably within the retail or beauty industry
• Strong proficiency in managing e-commerce platforms such as Shopify
• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven recommendations
• Creativity and attention to detail in developing engaging online content and campaigns
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• A passion for the beauty industry and a keen interest in e-commerce and digital marketing trends

What we offer

At Amorepacific, we are committed to providing a supportive and inclusive work environment that enables our employees to thrive. We offer a range of benefits, including health and wellbeing, opportunities for career development, birthday leave, monthly public transport allowance and product allowances.

Join us in shaping the future of the Amorepacific brand in Australia.

Apply now to become our next eCommerce Coordinator and be a part of a fun and innovative team.