Due to ongoing growth within the business this client has an exciting opportunity for a Case Manager to join their Government & Defence team. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. The team strive to ensure that all ADF Members experience a superior relocation.

Client Details

A global and leading logistics organisation based in St Kilda Road, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, and additional leave benefits you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.

Description

• Deliver a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
• Expectation Management ensuring Members and their families understand service scope and the relocation life cycle.
• Build and maintain strong relationships with internal stakeholders (Procurement Teams and Removal Services Team)
• Be a Safety Leader that identifies and corrects conditions that affect employee safety.
• Support the case management team with reporting, on base presentations and ad hoc projects.
• Identify opportunities and contribute to process improvement and business design.
• Support leaders with New Starter onboarding and buddying
• Be an advocate for the organisation's values

Skills & Experience

• 9 - 12 Months Case Management Associate experience is strongly preferred but not essential, this includes time in a casual role.
• Customer service experience in a large organisation, preferably in an administrative environment where service delivery and service recovery are central themes.
• Experience with case management would be advantageous.
• Experience in Global Mobility, Assignment Management, managed services, Insurance or Travel would be advantageous.
• Experience managing conflicting priorities and KPI's effectively
• Ability to become proficient in Policy.
• Ability to become accredited to the company's transitions in-house case management training programme.

Profile

The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders. The working environment a collaborative one where team spirit and open, honest communication is encouraged.

Job Offer

What's on Offer

You will have the opportunity to join a prestigious organisation and enhance your skills. You will benefit from succession plans, customised online learning and development programs.

• Thrive in a supportive and collaborative workplace culture.
• There are ample opportunities for career advancement and personal development.
• Staff members receive local discounts on services and enjoy exclusive perks.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Leasha Adaway.