Profile Build Group is a boutique insurance builder seeking a highly organised team member to fill the full-time role of Repair Coordinator in our fast-paced team with a great team culture.

Specialising in delivering outstanding customer service and exceptional quality insurance and commercial building projects, Profile Build Group is a panel builder for numerous prominent insurance companies, ensuring ongoing consistent projects.

As our portfolio continues to grow, we are seeking a long-term employee who fits the Profile Build Group ethos, possessing our same passion for quality service. In turn, you will be rewarded with a competitive remuneration package, the opportunity for career progression, and the chance to work with a positive, supportive and professional team.

The Role;

As a Repair Coordinator, you will be working in conjunction with a Building Supervisor and be responsible for overseeing the repair process from start to finish, ensuring smooth operations, timely service, weekly reporting, and excellent customer communication.

Your role will involve managing schedules, coordinating repairs and acting as a key point of contact between the Building Supervisor, client and subcontractors to ensure all documentation is received and submitted.

Your Tasks;

• Schedule site attendances
• Coordinate repairs, ensuring timely service and minimal delays
• Communicate with clients regarding repair status, estimates, and completion times
• Work closely with Building Supervisors and subcontractors to schedule repairs and allocate resources effectively
• Issuing Work Orders
• Maintain accurate records of repairs, detailed job notes and reporting
• Handle client inquiries and resolve any issues related to repairs
• Preparing and submitting client reports and internal updates
• Updating and reporting on insurer web portals to meet KPI's
• Preparing Building Works Contracts
• Providing support to the construction team to progress works
• Proactively managing the repair process to progress repairs and meet KPIs
• Ensure compliance with company policies and industry standards

Qualifications/Work Experience;

• Experience in a construction or insurance-based administration position is preferred
• Flexibility and ready to give anything a go
• Excellent written, verbal communication and negotiation skills
• Excellent work ethic and ability to think outside of the square
• Self-motivated to work autonomously and as part of a team
• Demonstrated ability to multitask conflicting priorities with excellent time management skills
• Proactive in problem-solving
• Sound knowledge of MS Word, Excel and Outlook
• Experience in using Prime Ecosystems an advantage (not essential)
• A healthy sense of humour and a can do attitude!

Benefits;

• Competitive salary based on skills and experience
• Opportunities for career growth and professional development
• Supportive and friendly work environment.

The position is based in our newly fitted out Milton office and offers a competitive renumeration package offered based on skills and experience.

This is your time to shine! If this role sounds like you, click "Apply for this job" and attach your resume and a cover letter.