About us - Australian Building & Construction Group

Australian Building and Construction Group is an industry-leading, full service residential insurance repair partner.
We believe through our building expertise, exceptional customer service and the latest technology, we deliver a new benchmark within the insurance repair sector.

We are seeking to expand our experienced Repairs Team with an additional Express Repairs Coordinator, working out of our Fortitude Valley office.

What ABC Group can provide you:

• Full training provided in all aspects of internal processes, procedures, and software.
• New office located right near James Street, Fortitude Valley.
• Interactive, collaborative office space (with healthy and unhealthy snacks)
• Continuous learning and growth opportunities within the business.
• Annual salary reviews with a pay for performance culture.
• Benefits such as a referral bonuses and employee assistance program offered.
• Great team culture with ongoing social events throughout the year.
• Supportive team environment with a focus on hard work, innovation and celebrating success!
• Bring your dog to work day! We have a dog-friendly office, feel free to bring your furry friend along for the day.

As an ideal candidate you will possess:

• Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment.
• A desire to provide excellent care and service to our customers.
• An ability to communicate with a variety of stakeholders.
• Strong organisation skills and willingness to follow processes and procedures.
• A talent for problem solving and providing fast, effective solutions.
• An ability to work independently within a team.
• A love for achieving - KPIs, budgets, creating positive outcomes for our customers.
• Eager to expand knowledge within the construction and insurance industry!

Key Responsibilities:

As an Express Repair Coordinator, you will:

• Work with a Project Manager to progress small value repair claims.
• Assist customers, insurers and fellow team members in progressing/updating claims on company portals.
• Build and develop stakeholder relationships to ensure customer expectations are met and exceeded.
• Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
• Action Emergency Make Safe tasks within your region.
• Triage and evaluate multiple residential insurance claims on a daily basis.
• Actively celebrate success with your team!

A clear police history check and medical clearance are required to be successful in the role.

If you feel you meet most of the requirements, or, have a willingness to be trained within the Insurance or Construction industry, we would love to hear from you!