At Fyre Pro Australia, we are enthusiastic about fire protection. We are a passive fire protection company with a dynamic work environment. As a leading company specialising in refurbishment and renovation projects through south – east Queensland, we are looking for a skilled Service Coordinator/ Scheduler to join our team.

This role requires a self-motivated person with good communication skills, the ability to work as a team and autonomously.

Answering the phone or emails to discuss with clients the requirements to repair or maintain their equipment and explain the value of the repairs.

Coordinate the workflow for the technicians, costing of jobs and sending out invoices on time is required.

Knowledge of excel, word and xero is required.

2 years experience in a similar role required.

Key Responsibilities

• Deliver exceptional internal and external customer service
• Ensure jobs are delivered to meet customers KPI
• Assist with reporting and demonstrate strong software skills
• Manage general incoming quote requests, work orders and projects
• Reconcile and oversee client portals and current client worksheets
• Handing final invoicing submissions with accuracy
• Manage technicians daily job cards and run sheets
• Co-ordinate subcontractors
• Upload job details
• Maximise job efficiency and productivity
• Meet customer induction requirements
• Obtain contractor licenses and insurances
• Directly report to the Managers.