Information Technology Support Officer
Boulia Shire Council
Posted 18 days ago
KEY DUTIES & RESPONSIBILITIES
• Provide support to all internal and external council staff across hardware, software, desktop and
network difficulties and resolve concerns associated with same
• Set up, maintain and manage user accounts and permissions
• Conduct regular system maintenance and updates to ensure optimal performance. Document
common technical problems and solutions and maintain records as needed to ensure efficiency
within systems.
• Facilitate training for all Shire Council staff on effective and appropriate technology usage, facilitate
ongoing cyber safety training, and ensure staff are educated on new technology.
• Regularly collaborate with, and make assessments regarding, inter-department technology usage
and needs, to ensure optimal performance of systems.
• Install, configure and maintain computer hardware and software. Provide support during system
upgrades and migrations. Includes managing regular software updates and patches for Council
Information Systems.
• Liaising with internal stakeholders and vendors to meet ICT service requirements.
QUALIFICATIONS, SKILLS & EXPERIENCE
The ideal candidate will possess the following:
• A bachelor’s degree in information technology or related field (mandatory)
• Minimum of 1 years’ experience in relevant ICT support experience
• C Class Drivers Licence
Applications will be accepted for four weeks from 25/2/2025. Only applicants meeting the above criteria will be considered and only shortlisted candidates will be contacted. Please email your application to [email protected].
***This position may be eligible for subsidised council housing – Employee subsidised $3120.00 annually.
Salary Breakdown
Base Rate of pay (Level 3 Year 3) $71,000.79
Locality allowance (single) $2,600.00
Superable wage (Base+OAP) 12% $8,520.09
Attract and Retention Allowance $2,500.00
Work Health and Safety Bonus $1,250.00
Total Annual Salary $85,870.90
Base Hourly Rate (without allowances) $37.6662
About Boulia Shire Council
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