KEY DUTIES & RESPONSIBILITIES

• Provide support to all internal and external council staff across hardware, software, desktop and

network difficulties and resolve concerns associated with same

• Set up, maintain and manage user accounts and permissions

• Conduct regular system maintenance and updates to ensure optimal performance. Document

common technical problems and solutions and maintain records as needed to ensure efficiency

within systems.

• Facilitate training for all Shire Council staff on effective and appropriate technology usage, facilitate

ongoing cyber safety training, and ensure staff are educated on new technology.

• Regularly collaborate with, and make assessments regarding, inter-department technology usage

and needs, to ensure optimal performance of systems.

• Install, configure and maintain computer hardware and software. Provide support during system

upgrades and migrations. Includes managing regular software updates and patches for Council

Information Systems.

• Liaising with internal stakeholders and vendors to meet ICT service requirements.

QUALIFICATIONS, SKILLS & EXPERIENCE

The ideal candidate will possess the following:

• A bachelor’s degree in information technology or related field (mandatory)

• Minimum of 1 years’ experience in relevant ICT support experience

• C Class Drivers Licence

Applications will be accepted for four weeks from 25/2/2025. Only applicants meeting the above criteria will be considered and only shortlisted candidates will be contacted. Please email your application to [email protected].

***This position may be eligible for subsidised council housing – Employee subsidised $3120.00 annually.

Salary Breakdown

Base Rate of pay (Level 3 Year 3) $71,000.79

Locality allowance (single) $2,600.00

Superable wage (Base+OAP) 12% $8,520.09

Attract and Retention Allowance $2,500.00

Work Health and Safety Bonus $1,250.00

Total Annual Salary $85,870.90

Base Hourly Rate (without allowances) $37.6662