Calling for Retail Superstars and Op Shop Lovers!

Do you want to use your retail and management experience for good? Would you like to be an active part of the circular economy and creating a more sustainable world? Do you have a love for op shopping and enjoy the "thrill of the find"?

We currently have an exciting opportunity for an experienced Retail Store Manager to lead and manage our Op Shops at both out Capalaba and Kelvin Grove locations.

You will be an important part of the Drug ARM team, coordinating and coaching volunteers and managing daily operations of our Capalaba and Kelvin Grove Op Shops to raise funds for Drug ARM's Street Outreach Services.

This is a unique opportunity to bring your love of op shopping, knowledge of fashion and brands, creativity and energy to a “hands on” role working with wonderful volunteers who want to make a difference in their community.

About Drug ARM

Drug Awareness Rehabilitation and Management (Drug ARM) is a not for profit organisation committed to reducing harms associated with alcohol and other drug use. Drug ARM has been a specialist provider of alcohol and other drug services since 1980 and currently operates throughout Queensland, New South Wales and South Australia.

Our vision of flourishing peoples and communities living free from the harms of alcohol and other drugs is achieved through our commitment to delivering the highest standard of awareness, rehabilitation and management solutions.

The work of the Op Shops is important and meaningful as proceeds of all retail operations help to fund services delivered by Drug ARM.

About the role

This is a full-time position working Monday - Friday
Floating role working across Capalaba and Kelvin Grove locations

On a day-to-day basis, you will:

• Daily opening and closing;
• Stock management and pricing;
• Visual merchandising;
• Monitor daily banking.

• Establish a roster of volunteers to maintain store operations;
• Connect and build rapport with a team of volunteers;
• Provide ongoing training and supervision to volunteers;
• Contribute to strategies to improve profitability;
• Build effective local relationships with community groups, local businesses and job network agencies;
• Assist the Retail Area Manager in implementing the local sales and marketing plan;
• Strive for, meet and exceed sales targets;
• Monitor and report sales in accordance with Drug ARM policies;
• Foster an environment of excellent customer service through role modelling;
• Coordinate the day to day operation of the Capalaba store:

About you

To be successful in this role, you will possess the following skills and experience:

• A minimum of 2 years’ retail experience;
• A minimum of 2 years’ experience in people supervision, with experience in volunteer supervision highly regarded;
• Experience leading a team including an ability to motivate others;
• Strong understanding of retail operations, including inventory, pricing, stock control, and visual merchandising;
• Strong understanding of customer service principles;
• Strong interpersonal communication, resolution and engagement skills;
• Demonstrated sales experience and effective sales techniques;
• Strong organisation and time management skills;
• Strong detail and goal orientation;
• Good understanding of business principles including financial management;
• Experience in risk and quality management system, processes and training;
• High level of computer literacy including experience using Point of Sale (POS) systems, Customer Relationship Management (CRM) systems and Microsoft applications;
• Ability to work autonomously and prioritise your own and others workload.

Salary and benefit details

• Full Time Role - 38 hours
• Salary sacrificing to reduce your taxable income by up to $15,900
• Additional paid Holiday, Birthday and Study leave
• Knowledge that you will be part of a team helping to make a difference to your community

Drug ARM requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

• A national criminal history check;
• An international criminal history check where applicants have worked overseas;
• Holding or obtaining a Working with Children BlueCard.

For more information on this opportunity as the Retail/Op Shop Manager, please contact Alex on email [email protected]. Or alternatively submit your cover letter, resume.

Thank you for your interest.