Principal Investigator - NSW Fair Trading

Clerk Grade: 9/10 ($125,693 - $ 138,510 + Superannuation)
Duration: Ongoing, Fulltime
Location: Parramatta 2 - 3 days per week, with hybrid and flexible working conditions available.
Applications Close: Monday 10th March [9:59am]

About the role
NSW Fair Trading is looking for driven and passionate people who want to make a difference for people living in strata, retirement villages and residential land lease communities. As part of the new Strata and Property Taskforce in NSW Fair Trading, we are recruiting for newly created roles in our Investigations team. These roles will enable us to protect consumers, enforce professional standards across over 60,000 operators and restore confidence to the property sector.

While we want to hear from people who are passionate about fact-finding and problem solving and who have worked in investigative teams before, we also want to hear from candidates with investigative experience in different fields, including regulators, law enforcement, insurance investigators, audit and forensic accounting and investigative journalism.

About the team
An opportunity has arisen within NSW Fair Trading, Strata & Property Services Investigations Unit for an experienced, professional investigator.

The Principal Investigator leads and mentors a team of investigators undertaking a range of investigations and compliance activities. To be successful in this role you will be able to demonstrate previous experience in dealing with complex and sensitive investigations, as well as the ability to research and interpret policy and legislation.

As a member of the Investigations Unit, you will collaborate with other members of the team and supervise and monitor performance of Investigators in the team ensuring the team meets group goals and guarantees of service. The position provides expert advice on legislative, to Investigators and senior management.

Key responsibilities
Key responsibilities within this position will include, conducting assessments and investigations, in an efficient and effective manner and in accordance with the legislative requirements, available methodologies and departmental guidelines. You will also need exceptional communication skills and be able to communicate at all levels both internally and externally.

To be successful in this role you will:

• Have expertise in undertaking complex investigations.
• Have a thorough knowledge of best practice investigation policies and procedures, the rules of evidence, preparation of briefs of evidence, and court processes.
• Possess high level analytical, organisational and communication skills.
• Be able to manage competing priorities and make sound decisions; and
• Demonstrated experience in leading a team.

Must-Haves

• Certificate IV in Government Investigations (or equivalent experience/willingness to obtain through employer-sponsored program)
• Strong understanding of investigative processes, rules of evidence, and brief preparation
• A current NSW driver's licence & willingness to travel when required
• Experience in people management

What we need from you:
An up-to-date CV and a cover letter of no more than 2 pages outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 10th March 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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