Program Delivery Coordinator | Client & Tutor Success

📍 Varsity Lakes, QLD | Full-time | $70K-$90K + Super
💡 Play a pivotal role in delivering exceptional client and tutor experiences in a fast-growing education company!

Are you passionate about client relationships, problem-solving, and service coordination?

Do you thrive in a customer service role where every day brings new challenges and opportunities to make a difference? If so, the Program Delivery Coordinator role at A Team Tuition might be perfect for you!

Why Join Us?

As a Program Delivery Coordinator, you will be the primary point of contact for families and tutors in assigned territories, ensuring a seamless tutoring experience. Your role will focus on relationship management, resolving client concerns, and driving program retention—making an impact on students' education journeys.

• Be part of a high-performing, values-driven team.
• Work in a flexible, full-time role (2 days work-from-home available Monday's and Friday's).
• Ongoing professional development and career growth opportunities.
• Enjoy a dynamic, fast-paced environment where your work matters.

Who Are We?

At A Team Tuition, we believe that every student deserves the opportunity to succeed in school. We provide structured academic support, mentoring, and mindset coaching to transform students' lives through our tutoring model. Our INSPIRE values—Integrity, Nurture, Service, Passion, Innovation, Resilience, and Empowerment—drive everything we do.

We’re looking for a service-driven professional who shares our commitment to excellence, problem-solving, and client success.

About the Role

As a Program Delivery Coordinator, you will oversee a portfolio of 100-150 families and 40-60 tutors, ensuring high-quality program delivery.

Your day-to-day will involve:

Client Relationship Management (50%) – Acting as the key contact for families, resolving issues, setting expectations, and ensuring engagement.

Tutor Coordination & Support (20%) – Assisting tutors with onboarding, mentorship, scheduling issues, and service quality.

Client Retention & Renewals (20%) – Engaging families nearing program completion to drive renewals and ongoing engagement.

Performance Monitoring & Reporting (10%) – Tracking data, improving client engagement strategies, and maintaining program success.

This is a client-facing, problem-solving role where you will coordinate tutoring programs, ensure seamless service delivery, and help families and tutors succeed.

What You’ll Bring

• Experience in customer service, client success, or program coordination (ideally in education, healthcare, or service industries).
• Strong conflict resolution and problem-solving skills – You can handle client concerns with confidence.
• Excellent communication and stakeholder management skills – You know how to build trust and maintain relationships.
• Highly organised with great attention to detail – You thrive in a fast-paced environment.
• A passion for education and making a positive impact.

📝 Bonus: Experience using CRM systems (Salesforce preferred).

What’s in it for You?

🌟 Work with purpose – You’ll help students, families, and tutors succeed.
📈 Professional development – Grow within a fast-expanding company.
🏡 Flexible work conditions – Enjoy a hybrid work model (2 days WFH Monday's and Friday's).
💡 Collaborative & supportive team – Work with a team that values innovation and resilience.

How to Apply

If you’re ready to step into a high-impact role that blends customer service, program coordination, and relationship management, we’d love to hear from you!

📌 Click APPLY NOW and include your resume and a brief cover letter outlining why you're a great fit.

📩 Questions? Reach out to Hayden McEvoy at [email protected].