Are you a customer service extraordinaire? We want you! Join a fantastic and rewarding salary packaging and novated leasing provider located in Melbourne's CBD in a full time permanent position. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed!

What in it for you:

• $200-$400 additional monthly payment based on company performance.
• Discounted health insurance and gym memberships.
• $295 to spend on your health and wellness each year.
• Full training provided across 4 weeks in the office.
• An organisation dedicated to the growth and development of its people, offering meaningful progression opportunities.

About the Role:

As a Customer Service Consultant you will work within a friendly and supportive team-oriented environment providing a high quality first point of contact for customers and ensure they receive the best possible care.

Your responsibilities will include:

• Assisting inbound customers with general queries via phone while maintaining a first call resolution focus.
• Providing helpful and informative advice to customers regarding relevant financial services products.
• Proactively liaising with internal stakeholders through appropriate channels.
• Ensuring accuracy and compliance with established guidelines and regulations.
• Collaborating effectively within a team, contributing to a positive and supportive work environment.

Working Hours: This role works to a rotating roster across Mon - Fri, 8.00am-8.00pm. This role requires you in the office 3 days per week - flexibility provided.

Skills and Experience:

Our client is looking for someone with previous experience in a contact centre environment or customer service.

• Experience working in a contact centre, retail, or hospitality environment.
• Excellent communication skills, both written and verbal.
• Strong attention to detail is crucial.
• Strong multitasking skills and the ability to thrive in a dynamic environment.

Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on [email protected] to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.