About us

For over 25 years we have supported Australian DJs and Performers. We are a growing business in the world of DJ equipment and stage lighting, working with schools, government departments and the likes. We currently have 6 stores in 3 states, and we are looking to expand. Your role will be to support the online sales support team as we take the company to the next level.

Qualifications & experience

• Previous experience in sales or customer support.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
• Ability to work well autonomously and as part of a team.
• Experienced in delivering client-focused solutions.
• Proven ability to analyse information quickly and to problem solve and think strategically, position and formulate appropriate recommendations
• .Ability to seek ways to improve external and internal customer satisfaction on a continual basis.
• Proficient in the use of Microsoft Office Suite & Google SuiteAbility to work as part of a group working toward solutions.
• Experience with stock inventory management and CRM.
• Experience within the Audio Visual industry.
• Excellent communication, presentation, and time management skills.

Tasks & responsibilities

• Answering and following up emails.
• Processing quotes, sales, and customer returns in a timely manner.
• Maintaining customer databases.
• Liaising between customers and our warehouse and service departments.
• Managing customers' requests.
• Collaborate across various departments to ensure a high level of customer service is achieved.
• Providing support to our sales & management team members

Benefits

• Free onsite parking, ongoing training, working with an amazing team.