About Us

We are a well-established multi-trade company proudly serving both commercial and residential clients across South East QLD. As we continue on our path of sustained growth, we’re excited to welcome a new member to our team—a dedicated and passionate professional ready to grow with us.

Our ideal candidate is someone who thrives in a busy team environment, has a sharp eye for detail, and takes great pride in delivering high-quality work. If you’re a motivated individual who loves the fast-paced nature of a dynamic workplace, we want to hear from you!

About the Role

As a vital member of our team, your responsibilities will include:

• Answering telephone calls with professionalism and courtesy.
• Responding promptly and efficiently to customer inquiries, both written and verbal.
• Scheduling quote and job requests, prioritizing them based on urgency.
• Accurately entering quote and job details to maintain a smooth workflow and prevent invoicing delays.
• Coordinating with Maintenance Managers to address any day-to-day issues.
• Ensuring all necessary job paperwork is completed and required equipment/materials are booked for the plumbing division.
• Identifying opportunities to improve processes, streamline workflows, and enhance customer service.
• Optimizing field service work by planning and allocating quotes and jobs in a logistically efficient manner.
• Actively participating in problem-solving and finding solutions to scheduling challenges.
• Managing daily communication with field resources, supervisors, and client stakeholders, providing responsive support.
• Cultivating and maintaining strong client relationships, ensuring a positive customer experience and compliance with client guidelines.
• Developing rapport with new and existing clients, tradespeople, and suppliers.
• Leading efforts to implement efficient work practices, driving continuous improvement.
• Handling email inquiries regarding job status, urgent requests, and escalations in a timely manner.

Benefits and Perks

• A vibrant office culture that values teamwork and collaboration.
• A supportive environment where your efforts are rewarded and celebrated.
• Opportunities for professional growth within a company that is committed to structure, loyalty, and continuous improvement.
• Ongoing training and development to help you expand your role and advance your career.
• Flexible working hours to suit your lifestyle.
• Recognition and rewards for hard work and dedication.
• A fun and engaging team atmosphere with regular events, such as monthly toolbox meetings with breakfast and awards, end-of-month drinks, and weekly treats like coffee, cupcakes and games.

Skills and Experience

• Experience with simPRO software is highly desirable.
• At least 3 years’ experience in a fast-paced office environment.
• Previous experience in a scheduling or operations team is a plus.
• Exceptional communication skills, both written and verbal.
• An unwavering attention to detail—essential for success in this role.
• The ability to work under pressure, prioritize tasks, and manage competing demands.
• Strong interpersonal skills, with a proven ability to build rapport with clients and colleagues.

Why Join Us?

This is an exciting opportunity for a motivated individual who is eager to grow alongside a company that values continuous improvement, staff recognition, and a positive, supportive culture. As we expand, this role will evolve, offering you the chance to shape your career and be part of something special.

If you’re looking for a long-term career with a company that genuinely cares about its people, we’d love to hear from you!