About Us
Heritage Lounge and Oribu Restaurant are two of Parramatta's most distinguished venues, offering a sophisticated blend of culture, luxury, and world-class service. At Heritage Lounge, we’re committed to bringing a touch of glamour and history to every guest experience. At Oribu, we showcase the beauty of Japanese fine dining with precision, passion, and an unwavering commitment to excellence. Join our team, and become part of an exceptional dining journey where your skill and passion for hospitality will shine.

What We’re Looking For
We are searching for Waitstaff and Floor Hosts who possess a genuine passion for hospitality and a keen eye for detail. If you thrive in a fast-paced, high-energy environment and are dedicated to delivering flawless service with a personal touch, we want you on our team. Whether you're guiding guests through our elegant dining rooms or recommending the perfect wine or sake pairing, you’ll be the face of our exceptional guest experience.

Key Responsibilities
•⁠ ⁠Provide personalised and attentive service to each guest, ensuring their dining experience exceeds expectations.
•⁠ ⁠Masterfully guide guests through our menus, including sake, wine, and spirits, with a deep knowledge of the offerings and an ability to make tailored recommendations.
•⁠ ⁠Create a warm, engaging atmosphere, anticipating guest needs and responding with professionalism and care.
•⁠ ⁠Maintain impeccable presentation, cleanliness, and organization of your service area.
•⁠ ⁠Foster a collaborative, efficient team dynamic, working seamlessly with other staff to deliver top-tier service.
•⁠ ⁠Uphold the high standards of service excellence, professionalism, and presentation that both Heritage Lounge and Oribu Restaurant are known for.

What We’re Looking For in You
•⁠ ⁠Previous experience in upscale dining or hospitality is highly preferred.
•⁠ ⁠A deep knowledge of wine, sake, and spirits, and the ability to make educated pairings to complement the cuisine.
•⁠ ⁠Exceptional interpersonal and communication skills, with the ability to engage guests, understand their preferences, and provide tailored recommendations.
•⁠ ⁠Keen attention to detail, ensuring each guest receives a refined, high-quality experience.
•⁠ ⁠The ability to work under pressure and in a fast-paced environment, maintaining focus and poise.
•⁠ ⁠A current RSA certificate is required for this role.
•⁠ ⁠Passion for Japanese cuisine and fine dining is a definite plus, especially for those applying to Oribu.

Why Join Us?
•⁠ ⁠Competitive salary and the opportunity to earn generous gratuities.
•⁠ ⁠Comprehensive training in hospitality excellence, wine, sake, and spirits.
•⁠ ⁠Employee discounts at both Heritage Lounge and Oribu.
•⁠ ⁠The opportunity to grow professionally in a high-end dining environment with a dedicated team.
•⁠ ⁠Be part of two iconic, culturally rich venues, contributing to experiences that set the standard for hospitality.

How to Apply
If you’re a hospitality professional who’s passionate about delivering exceptional service, thrives in a high-energy environment, and loves creating memorable experiences, we want to hear from you. Submit your resume, cover letter, and any relevant references today and join our team!