JR0000012690

• Continuing | Full-Time
• Higher Education Officer Level 8 | $110,581 - $122,420 pa plus 17% Super
• Location: Bedford Park / Kaurna Country
• View Position Description

About the Role
We have an exciting opportunity for an experienced IT professional to join the IDS team at Flinders University as a Senior IDS Platforms Analyst and Developer. This position will be primarily focused on the supervision, operations and development of the University's CRM and ServiceNow systems. The successful candidate will have significant experience in these areas as well as application support more broadly.

Some of the key responsibilities of the position are:

• Planning, managing, and performing maintenance, upgrades and enhancement of relevant platforms and applications in alignment with IDS frameworks, principles, and standards.
• Designing, developing, implementing, and maintaining solutions for integration and enhancement of relevant platforms and applications in alignment with IDS frameworks, principles, guardrails, and design standards.
• Supporting the relevant stakeholders in developing, implementing, and managing the vision and associated roadmap for the platform and applications, ensuring the vision and roadmap is aligned to the strategic objectives and relevant governance principles of IDS and Flinders.
• Managing the provision of timely and effective advice and support to customers and stakeholders by identifying improvements to support services and providing technical expertise to enable customers to adopt new technologies and processes.

About You
To be successful in this role, you will have significant experience in application support and operations, preferably in CRM and ServiceNow. You will demonstrate the ability to work autonomously and to initiate your own workload, as well as the ability to work collaboratively as part of a team. You have effective communication skills and can build relationships with a diverse range of stakeholders.

Some of the additional requirements to be successful in the role include:

• Support, Develop, customise and maintain ServiceNow applications, Modules, Integrations, including UI components, automation Workflows and system Integration.
• Ability to customise Dynamics 365 to meet the specific needs of the University. This includes configuring entities, fields, forms, views, workflows, and business process flows.
• Hands on development experience in technologies like Microsoft .NET Core, JavaScript, HTML, Power Apps & Power Automate.
• Experience in delivering technology using the Agile approach and within project governance and frameworks.
• Skilled and experience in the analysis of requirements and the design, deployment, testing, implementation, maintenance, and support of Enterprise systems.
• High level interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation.
• Ability to adapt to a dynamic environment and quickly learn new technologies and processes.
• Broad experience in building and managing customer relationships and expectations.
• High level self-improvement and growth mindset/approach to the role and as part of a wider team.

About Information and Digital Services
Information and Digital Services (IDS) are a pivotal resource of the University, providing information and digital technology services and support to the Flinders University staff and student community. The IDS team apply technical expertise to support university projects and provide core services such as the IDS Service Desk, Audio visual, simulation and event services, Information security and identity access management services and more.

Life at Flinders
We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Wide range of professional development activities and services
• We embrace diversity and promote equity and inclusion for all students and staff
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan
• Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

• A valid Nationally Coordinated Criminal History Check which is satisfactory to the University will also be required before the successful applicant can commence in this position.

How to Apply and Information

• To apply online, please visit the Jobs@Flinders website via the job portal: JR0000012690 Senior IDS Platforms Analyst and Developer
• In addition to uploading your CV, please submit a Cover Letter elaborating on your experience and your suitability for this role.
• For more information regarding this position, please contact Ayah Rasheed by email [email protected].

Applications to be submitted before 10:00 pm (ACDT) Sunday, 16 March 2025.

Please note, late applications and applications sent via agencies will not be accepted.