Are you ready to make a difference in public healthcare?

Townsville Hospital and Health Service offers a unique opportunity to be part of a dynamic healthcare environment focused on innovation and excellence.

Our vision is world-class healthcare for northern Queensland and our purpose is "great care every day,".

Our values are:

Integrity | Compassion | Accountability | Respect | Engagement

We are seeking dedicated and enthusiastic professionals to help us achieve our mission.

About the opportunity:

Position: Patient Service Officer

Vacancy: Permanent full-time

Location: Child Health Services, Kirwan Health Campus

The role works collaboratively as a member of the Child Health team and provides quality support to deliver a high standard of organisational and family-focused outcomes. This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.

Your contributions will be valued and impactful.

Enjoy a generous remuneration package valued up to $97,656 p.a., including:

• Salary range: $76,963 to $85,591 p.a. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Why Choose Us?

• Job Security: Enjoy stability in your career and become empowered with a supportive employer committed to your growth.
• Competitive salary and benefits: We offer attractive remuneration packages, including comprehensive health benefits, professional development opportunities, and generous leave entitlements.
• Lifestyle and location: Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville Hospital and Health Service region provide vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Requirements:

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Have high-level accuracy for data entry. Focus on “getting it right the first time”. Ability to review own work and make relevant amendments, saving rework.
• Provide a high degree of initiative, decision making ability and negotiating skills required to resolve issues in a busy day to day environment together with reliability in meeting deadlines and commitments.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

With challenge comes opportunity; utilise your resilience and join the rewarding and interesting profession of providing exceptional, accessible healthcare and support to our community, your community.

Help us shape the future of healthcare while enjoying a fulfilling work-life balance.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact:
Michele Burns on (07) 4433 1453.

Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV622271

Applications close: Tuesday, 11 March 2025

Unsolicited resumes from recruitment agencies will not be accepted.