About the Role

We're looking for someone to take on the role of Advocacy Officer - providing advice to students on matters related to educational and academic matters at Swinburne University.

The Advocacy Officer will work with students to gather information regarding the nature and context of their appeal and assisting students around decisions, reviews and the appeals process at Swinburne. The Advocacy Officer has reasonable autonomy and accountability to exercise both initiative and judgment to analyse complex information, interpret Swinburne’s review and appeal policy framework, and support students in academic and educational matters.

This is a specialist role operating in a bespoke advocacy team designed to support student rights by representing, assisting and supporting students in navigating Swinburne’s review and appeals process.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated relevant experience in casework, advocacy, community engagement.
• Ability to manage a high-volume caseload ensuring cases are completed within a minimum set timeframe
• Demonstrated ability to document cases in a CRM (such as Salesforce) and experience with Microsoft Office
• An ability to develop plans and objectives for short term tasks and contributing to strategic planning for longer-term initiatives.

Qualifications

A relevant tertiary qualification or an equivalent combination of relevant experience and/or education/training.

Demonstrated relevant experience in advocacy and/or the interpretation and implementation of policy, procedure and regulation.

About Swinburne Student Association

Swinburne Student Association (SSA) is a newly formed student association tasked with overseeing the provision of a range of services to students at Swinburne University of Technology. These services include Clubs and Sports, a range of leadership and student wellbeing initiatives, Advocacy and our Events and Experience Program across Swinburne’s campuses.

The SSA is governed by a Board of Directors comprised of three Swinburne appointees and six elected Student Directors, supported by a workforce of 25 staff who are dedicated to delivering a world-class student experience at Swinburne.

To Apply

Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please click the apply button or follow the web link here to the PDF – https://acrobat.adobe.com/id/urn:aaid:sc:AP:9a3e8675-5bc5-4481-b060-b0d9caf189f6

Please Note: appointment to this position is subject to passing a Working with Children Check and National Police Check.

If you are experiencing technical difficulties with your application or have further questions about the role, please contact Mark Lew from Azhur Consulting @ [email protected]

Applications Close: Thursday 6 March 2025 at 11.00pm.

Please note that we may commence interviews earlier as this role is available for immediate start.