Position: Full Time

Hours: Mon to Thurs 8.00am - 4:30pm, Fri 8.00am - 2:30pm

Reports to: General Manager

Location: Campbellfield

THE COMPANY

• A leader in the design, import and distribution of high quality internal and external Decor products throughout Australia and NZ
• Strong team culture with a friendly, rewarding, stable and inclusive work environment
• Career prospects with opportunities for progression
• Ongoing training and support
• Diverse work assignments

KEY RESPONSIBILITES:

• Respond to incoming sales enquiries (phone, email & face to face)
• Responsible for ensuring all goods inwards and despatch operations are accurate and processed correctly in Australia and New Zealand (3PL in NZ)
• Investigate and determine the cause of all inventory discrepancies
• Co-ordinate with off-shore and on-shore suppliers, freight forwarders and logistics providers
• Process all sales orders through picking, packing and despatch (Cin7)
• Despatch consignments and monitor for issues
• Analyse stock holding, shipment, and consigning data for improvement opportunities

Inventory Control

• Comply and assist with documenting the company’s inventory management processes and operating procedures
• Schedule and co-ordinate stock takes (rolling and/or annual)
• Control physical and system inventory to ensure stock accuracy
• Thoroughly investigate and propose rectifications for any identified inventory discrepancies
• Work with purchasing departments and freight forwarder to track or follow-up on incoming stock
• Identify and monitor overstocks and/or slow/dead stock to ensure best use of available capital
• Monitor stock levels at NZ 3PL and co-ordinate with purchasing departments to minimise out-of-stock
• Update inventory records as appropriate, to assist with pick/pack and despatch efficiencies

Despatch Operations

• Assist the Despatch Manager to Process all sales orders across all customer categories for out of stock/short supply, picking slips, despatch, and invoicing
• Assist the Despatch Manager in consigning all outgoing shipments according to company procedures and customer requirements
• Control packaging/despatch consumables and requirements to minimise costs
• File/record picking slips and outgoing paperwork as required
• Monitor and analyse outgoing consignment data and supplier invoices to reduce or minimise freight costs
• Ensure company and customer requirements are met and regularly review domestic freight performance with freight provider/s

Customer Service/Sales Support

• Provide exceptional face to face service for pickup, trade, or sample inspections
• Respond to incoming phone or email enquiries from new and existing customers
• Follow-up on despatch and ETA enquiries for all customer categories
• Sales Support
• Administrative support to the sales teams such as stock checks, quotes, and invoice preparation

SKILLS, EXPERIENCE AND ATTRIBUTES:

• Demonstrable experience in inventory and sales administration
• Proficient with Microsoft Outlook, Excel, Word, and Teams
• Expertise in Cin7 inventory management system (or similar)
• Experience with MachShip (or similar consigning system)
• Systematic and process-oriented thinker
• Confident working with existing systems as well as proposing or updating systems and processes
• Strong organisational skills and attention to detail
• Confident communicating with multiple off-site and overseas stakeholders
• Ability to manage multiple tasks
• Strong people skills with a friendly, trustworthy, and reliable disposition
• Capable of working autonomously and in a small on-site team environment

If you have the above skills, thrive on multi-tasking, and remain calm under pressure, this exciting and challenging role may be the right opportunity for you.

Only short-listed applicants will be contacted. Applicants must have Australian Permanent Residency status.

Please email applications to [email protected]