21 February 2025

Position Title: Retail Manager

Employment Type: Permanent Full Time Position

Salary: 80,000 +Superannaution

Workplace: Level 1 Shop 6/341 Mains Road Sunnybank QLD 4109 Australia

Report to Director: LI Boqiao

Re: Position Description

Golden Wheatfield Food Pty Ltd is a leading provider of authentic Xi'an-style noodles, a traditional specialty from China. We are committed to offering high-quality, freshly made noodles and other Chinese-inspired dishes, ensuring that our customers experience the rich flavors and authentic taste of this iconic cuisine.

As part of our mission to become a key player in the retail food industry, the Retail Manager position plays a critical role in ensuring smooth operations within our retail environment and fostering a customer-centric experience that aligns with the company’s values. This role is integral to helping Golden Wheatfield Food maintain its reputation for excellent service and high-quality products.

Responsibilities:

• Oversee the day-to-day functions of the store, ensuring efficient management of inventory, display, and store layout. Maintain a high standard of cleanliness and organization, making sure the retail environment aligns with company standards and customer expectations.

• Lead, supervise, and motivate the team members to ensure high levels of performance and service. Provide ongoing training and support to enhance staff skills, product knowledge, and customer service.

• Ensure customers receive an exceptional dining experience by resolving complaints, answering questions, and maintaining a friendly, helpful store environment.

• Monitor sales targets and develop strategies to drive business growth. Identify opportunities for increasing revenue, improving store performance, and promoting product offerings.

• Manage staffing levels, ensuring the store is properly staffed during peak times and optimizing labor costs without compromising customer service.

• Oversee the management of stock levels, ensuring that popular items like Xi'an-style noodles and related dishes are always available. Perform regular checks to minimize stockouts and wastage.

• Ensure the store adheres to all local health and safety regulations, including food safety standards and workplace practices.

• Prepare regular reports on store performance, including sales data, staffing costs, and inventory management, to keep the director informed about the store's operational status.

• Work closely with the marketing team to organize promotional campaigns, in-store events, and seasonal offers to attract new customers and retain existing ones.

Requirements:

• At least one year of full-time relevant work experience as a retail manager in the related field;
• AQF diploma or higher qualification;
• Competent level English or higher;
• Leadership experience with high performance retail teams;
• Demonstrated ability to manage budgets and achieve sales targets;
• Excellent inter-personal, communication and people management skills;
• Strong problem-solving skills to resolve customer issues;
• Familiarity with health and safety standards in retail food environments;

LI Boqiao

Director of Golden Wheatfield Food Pty Ltd