Intake & Assessment Officer | Pinangba | Stagpole Street Rehabilitation Unit, Townsville

• Employment Term: Fixed Term till June 2026/Part time at 8 days per fortnight
• Location: Stagpole Street Drug & Alcohol Rehabilitation Centre, Townsville
• Remuneration: $35.99 p/hr + 11.5% Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with Pinangba

Pinangba is the Aboriginal and Torres Strait Islander-led service delivery arm of UnitingCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.

Stagpole Street Rehabilitation Unit offers rehabilitation and culturally appropriate healing, predominantly to Aboriginal and Torrest Strait Islander peoples across Queensland. We're passionate about supporting our communities and our client's journey to recovery. If you share our passion, join our team and help us continue to make a difference in the lives of others! .

Your Part in the Pinangba Team

The Intake and Assessment Worker will be the first point of contact for clients seeking access to our services. This position works collaboratively within a multidisciplinary team at Pinangba and will be responsible for the intake, assessment and pre and post admission process for all potential clients, as well establishing strong working relationships with local government, elders, health and service providers in community to support positive client outcomes.

A day in the role will see you:

• Deliver accountable and collaborative integrated AOD services and therapeutic interventions during intake and assessment, that respect the culture and context of each client, family and community, in accordance with policies and procedures and systemic family therapy practice framework.
• Identify barriers and support clients pre and post admission to access appropriate services to support admission as part of a multi-disciplinary team, this includes (medical detox, at home detox, health assessments, day-of-admission, referrals to community services).
• Participate and contribute productively as a team member to form culturally appropriate, professional working relationships with colleagues, stakeholders, (including children, young people and families) Non-Government Organisations (NGOs), and other service providers.
• Foster a culture and philosophy of quality frontline service delivery based on collaboration, cooperation, commitment to excellence and professional ethics.
• Maintain quality case records in accordance with case work/ case management requirements.
• Deliver and facilitate/co-facilitate psychoeducation programs specific to project outcomes.
• Undertake on-call responsibilities in line with current skills level and organisational requirements.

What Makes a Difference for us?

You'll have a genuine passion for supporting people to overcome addiction with the following skills and attributes:

• Relevant tertiary qualifications in Social Welfare, Human Services, Health, Family Therapy, Education or other related disciplines or ability to demonstrate a history of working with Aboriginal and/or Torres Strait Islander families within a related sector/discipline/position.
• Ability to participate in continuous learning, training and professional development.
• Hold a Drivers Licence - The possession of an Australian "O" (open) or "P2" (provisional green P plate) and "C" or "CA" class driver's licence.
• Demonstrated experience in undertaking assessments in accordance with AOD guidelines and evidence based practice.
• Demonstrated experience in delivering holistic outcome focused interventions for families or individuals living with substance use and complex mental health issues.
• Demonstrated experience working with Aboriginal and Torres Strait Islander families and communities and knowledge of culturally appropriate practice.
• Demonstrated experience in contributing to quality improvement practices

What makes a difference for you?

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Start making a difference today

Click the 'APPLY' button and upload your resume and cover letter. We look forward to hearing from you

Diversity & Inclusion

Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.