The Opportunity:

We are seeking Sales superstars to join our vibrant contact centre team as Sales and Acquisition Officers in our Tweed Heads office.

We are looking for individuals who thrive in a fast-paced and ever-changing environment and enjoy helping people over the phone. If you are an efficient person who has outstanding sales and customer service skills, we would like to hear from you!

This is a full-time role based in our Tweed Heads South office.

The Role:

• Handling of high volume of inbound calls, clients, carers, family, and staff
• Booking services and actioning variations to pre-existing services
• Working in a team environment
• Use a variety of high-level phone communication skills to deliver genuinely respectful caller engagement, including active listening, information gathering, problem solving.
• Strive to meet and exceed sales targets by effectively communicating the benefits of Feros Care's services and securing new client enrolments.

About You:

• You will be someone that is calm and steady during busy periods.
• Customer focused with an ability to find the best win-win outcome to resolve issues.
• Previous experience working in customer service/contact centre environment.
• Well-developed communication skills
• A high level of computer literacy

The Benefits:

• Salary on offer $59,707 per annum ($30.21 per hour) plus 11.5% super
• Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2,650 per annum tax free)
• Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)
• Employee Benefit Discount Program "Reward Gateway" (saving you up to $4,000 per annum across hundreds of retailers)
• Private Health Insurance Discount (Medibank)
• Employee Referral Program
• Employee Assistance Program (EAP)
• 9 weeks paid parental leave for eligible Employees

About Us:

As a not-for-profit, you can rest assured knowing that we're always giving right back to those who need it most.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact Jason England by phone on 0407 386 849 or by email - jasonengland @ feroscare.com.au

When successful, you will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia.

Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work