The bits you need to know:

Employment Type: Permanent, part-time (0.5 – 0.6 FTE), negotiable hours (yes, school hours/different durations can work for us!)

Salary: Pro rata of $60,000 – $70,000 per annum

Location: Mount Waverley, Australia (note, there may be ad hoc need to travel to our other sites in Camberwell and Richmond)

The bits you want to know:

The Sound Care Community Officer plays a vital role as the welcoming face of Soundfair Hearing Centre in Mount Waverley, ensuring that every client feels valued, connected, and supported. This position is integral to Soundfair’s commitment to holistic hearing support by fostering a community where clients feel a sense of belonging beyond their clinical interactions.

In this unique role, you’ll be responsible for creating and facilitating engaging events, educational sessions, and peer support opportunities, for our growing client community. Equally, you’ll be a critical supporter to our fantastic clinicians, ensuring that the hearing and associated services are smooth and efficient. This will include coordinating hearing aid and equipment postage, triaging repair consultations, and undertaking basic hearing aid troubleshooting and repairs. While this position may occasionally require administrative tasks such as appointment booking, and some payment processing, these tasks will be primarily managed by our virtual admin team. Your primary goal is to ensure our clinicians do their best work, and our clients are empowered to live the best lives.

Key Responsibilities

1. Client Engagement and Experience

The perfect place for your smile! Create a welcoming and supportive environment where clients willingly visit us to seek help, learn and for social connection by:

• Proactively build relationships with clients to understand their needs and connect them with relevant services. This may include assisting clients’ complete questionnaires, fill in forms or understand information.
• Facilitate peer introductions and support group connections.
• Plan and execute community engagement events, including regular morning teas with guest speakers, themed discussion sessions, and social connection activities.
• Coordinate group educational sessions (e.g., “Troubleshooting Hearing Aids,” “Communication Strategies for Better Conversations”) using established materials.
• Foster a sense of belonging for clients by encouraging participation in events and peer-led programs.
• Identify opportunities to expand social connection initiatives and introduce new engagement strategies.
• Maintain an inclusive, accessible and clean environment that meets the diverse needs of clients, including ensuring access to coffee/tea/water as needed.

2. Hearing care support

Bring out your inner problem-solver! Ensure that our clinicians have the right equipment, information and environment to provide quality hearing care by:

• Coordinating in and outbound movement of hearing aid and other equipment to ensure timely and accurate distribution to clients or for consultations and repairs.
• Undertaking basic hearing aid troubleshooting and offering guidance on hearing aid management.
• Triaging the need for clinician time to attend to repairs or additional support by assessing hearing aids and clients’ questions.
• Encourage and welcome feedback from our clients, ensuring this is communicated to our clinical and management team.

3. Administrative & Support Functions

Whip our systems into shape! Ensure smooth and efficient operations of the practice by:

• Working collaboratively with the operations and clinical team, including our virtual admin team.
• Participating in organisational projects and activities that align with strategic goals.
• Assist with administrative tasks such as entering client data, bookings, queries, taking payments, digitising client files etc as required, (noting that this is primarily undertaken by our virtual admin team).
• Maintain accurate records and documentation, including administration of some funding sources (eg CHSP program or small community grants) and undertaking end of day/week revenue finalisation.
• Coordinate incoming/outgoing mail and deliveries.
• Maintain the collaborative spaces and storage including overseeing the order of consumables, equipment and stock.

Key Relationships

Relation TypeKey RelationsDirect ReportBusiness Impact ManagerInternal Key RelationshipsVirtual Admin Team, Audiologists and other clinicians, Bookkeeper, CEOExternal Key RelationshipsClients, Hearing aid manufacturers, Key referrers, Postage and couriers, Local businesses

Are you a good fit for this role?

Essential skills and attributes:

• Demonstrated experience in customer engagement, hospitality, community outreach, or a similar client-facing role.
• Strong interpersonal and communication skills, with the ability to build trust and rapport with clients and communicate appropriately to people who have hearing loss.
• Ability to facilitate group discussions and events in a warm, inclusive manner.
• Ability to work independently while collaborating effectively within a team structure.
• A proactive and creative approach to community engagement.
• Basic understanding of hearing aid technology OR willingness to learn basic troubleshooting and repair skills.
• A person who enjoys and is naturally motivated by seeing tasks through to completion, in a timely fashion.
• Comfort with managing competing multiple tasks and priorities, while aligning with the needs of the team.

Desirable skills and attributes:

• Understanding or experience in health care systems, hearing loss, disability support, or social inclusion initiatives.
• Experience in event planning, adult education or program coordination.
• Basic understanding or familiarity with hearing aids or comfort in learning about technology and troubleshooting (we will happily train you up if you haven’t done this before!).

Are we a good fit for you?

Soundfair is committed to redefining hearing care by focusing on the whole person, not just their ears. This role offers a unique opportunity to contribute to an innovative model of hearing support that integrates audiology with social connection and emotional well-being. We are in a growth phase, meaning that there is a sense of change and excitement, but also a need to be adaptable. If you are passionate about fostering community, making meaningful connections, and creating positive experiences for people living with hearing loss, we invite you to be part of our team.