Our ophthalmology practice is seeking a motivated and detail-oriented Administrator/Receptionist to join our team. While experience in medical reception, particularly in ophthalmology, is an advantage, a customer service background/emphasis is our priority. We are seeking a team member who shows initiative and interest in the field. Above-award wages are offered to the successful candidate with strong wage growth according to performance.

Key Responsibilities:

• Greet and assist patients with scheduling appointments
• Answer phone calls and respond to inquiries in a professional and courteous manner
• Accurate data entry
• Handle billing, Medicare, DVA and Health Fund claims
• Build and maintain good relations with referrers and log referrals, pathology and radiology reports
• Assist patients going through the surgical booking process and liaise effectively with hospital staff in making necessary arrangements
• Learn and utilise our systems effectively, with training provided
• Willingness to learn new technical skills in preparing patients to see the doctor

Qualifications and Skills:

• A friendly, proactive and customer-focused attitude, with experience in the service industry
• Ability to multitask and work comfortably in a fast-paced environment
• Strong communication and interpersonal skills
• Attention to detail and excellent organisational abilities
• Flexibility to adapt to changing priorities and handle a diverse range of tasks
• Interest in learning clinical roles, such as assisting with some technician responsibilities
• Experience with social media and marketing is beneficial

We value individuals who are seeking a longer-term relationship with our practice.

If you are passionate about providing exceptional customer service and wish to work in a rewarding clinical environment, we encourage you to apply!

We look forward to reviewing your application and potentially welcoming you to our team!