Good with people? You’ll be great for us!

Inbound Customer Service Representative

At Teachers Health, we like to be the best part of our members' day and leave them feeling uplifted and heard. Our inbound Contact Centre is far from boring, and we’re looking for great people to join our team!

What we have to offer?

• 6 weeks of annual leave
• 35-hour full time working week
• Hybrid working model
• Subsidised private health insurance and discounts on our products and services
• Located in a relaxed office setting in Surry Hills, close to Central Station (we are also located in Wollongong too!)
• Full training provided on products and services

Who are we?
Teachers Health, was created by teachers for teachers over 65 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of more than 400,000 teachers, education staff & their families.

How will you help?
Our Membership Services (Contact Centre) team are our brand champions, who connect with and give the very best service to our loyal members. Our fast-paced, high-energy contact centre means that not every day will be the same.
You’ll make a difference by:

• Solving our members’ enquiries and issues
• Understanding and staying on top of our products and services
• Helping our members get the most out of their membership, and assisting them to make changes if requested
• Collaborating and assisting your teammates
• Understanding and following our policies and procedures

In addition to our Contact Centre roles, we also have other opportunities to join our Member Care Counter and service our members face to face in our Health Centres located in Surry Hills and Parramatta. This role is perfect for anyone who has worked in a fast-paced face to face customer service environment. If these opportunities are of interest to you, please indicate this when applying and we can tell you more!

What’s in it for you?
Lots! As well as being Australia’s largest industry-based health fund, we’re proud to be for our members, a not-for-profit. We have a fantastic company culture and strong brand that you can stand proudly behind. You’ll get employee discounts on Teachers Health products, and ongoing training, development and career progression opportunities – including our generous wellbeing program & much more. Plus, we're based in Surry Hills - a fantastic location, close to Central Station and some of Sydney’s best eateries.

This role starts on 14th April 2025. While you're in classroom training, your shift will be from 8:30am to 4:30pm. Once the classroom training is over, your scheduled hours will be seven hours per day, and shift scheduling will vary be between 10:30am to 7:00pm Monday to Friday.

What do you need?

This can be an exciting and fast paced role, which means you’ll need:

• Customer service experience (this is a must!)
• Experience taking calls in a busy contact centre environment (desirable)
• Excellent verbal and written communication
• The ability to work across multiple systems
• Willingness to learn, and ability to meet output and quality KPI’s and competencies
• It’ll also be an advantage if you have insurance and/or experience in complex customer-focused roles.

How do I apply?
Click APPLY NOW and send in your updated CV and an (optional) cover letter, telling us why you would be a good fit for the role. Due to the high number of applicants, only shortlisted applicants will be contacted.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with [email protected]

Please note: All final applicants for this position will be asked to consent to a criminal record check. But even if you have a criminal record, it doesn't automatically exclude you. Each application will be considered on its merits.